Receptionist/Care Navigator

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Southampton; On-site; GBP 21,000 - 24,000; Full time

Job summary

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is recruiting a Receptionist/Care Navigator for a busy GP Surgery in Southampton. You will be the first point of contact, handling calls and directing patients, clinicians and staff across multiple sites.

The role includes booking appointments, handling mail, and using Systm1 to update patient records. The post is a 6-month fixed-term contract with full-time (37.5 hours) or part-time (18 hours) options.

Qualifications

• Excellent interpersonal skills and a confident, empathetic communication style.
• Ability to manage confidential information with discretion.
• Experience in reception/administration and coordinating with clinical staff.

Responsibilities

• Provide a professional reception service and answer all enquiries.
• Answer telephone lines, book appointments, and route messages.
• Input patient details accurately into the EPR (Systm1) and maintain records.
• Support multi-site reception duties across Southampton locations as required.
• File and retrieve records and support back-office workflows.

Skills

Interpersonal skills

Empathy

Telephone handling

Teamwork

Tools

Systm1

Job description

We are looking to recruit a Receptionist/Care Navigator for our busy GP Surgery in Southampton.

You will be working as part of a busy team where you will be the first point of contact for all enquiries. You will be answering the phone to patients, professionals and clinicians and will be a key link within the team. The duties are many and varied and include answering the telephone, covering reception, booking appointments, sorting mail and using Systm1 (an electronic patient record), and working with the workflow and back office teams.

The role requires a high level of inter-personal skills and personal confidence. Having a respectful and empathetic attitude will be essential, with the capacity to manage sensitive, and confidential information. We are looking for people who have a 'can do' attitude.

This is a 6 months fixed term post. We have full time (37.5 hours per week) and part time (18 hours per week) contracts available. The work will involve working in our call centre and on reception at one of our four sites within Southampton. We require somebody with the ability to work a mixture of early shifts with a 7.45 a.m. start and late shifts with a 6.30 p.m. finish. There is also the opportunity to work on a Saturday on a rota basis.

Main duties of the job

Please be advised that you will be working across multiple locations including Royal South Hants Hospital, Adelaide Health Centre, Portswood Surgery and Homeless Healthcare GP Surgery.

• To work as part of a team to provide a comprehensive and professional administrative support to Solent GP Surgery.
• Providing a reception service including covering out of hours on a rota basis as required.
• Answering all incoming telephone calls, booking appointments, dealing with enquiries, and taking messages for staff or providing information to callers as appropriate.
• Ensuring all new patients complete relevant paperwork, details are inputted onto TPP Systm1 computer database correctly, and that correct procedures are followed regarding patient notes. Deducting patients as appropriate, printing out summaries and photocopying paper notes.
• Filing and retrieving records as required.

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.