Doctors Receptionist / Care Navigator

Central Surgery; Southend-on-Sea; On-site; GBP 9,000 - 13,000; Part time

Job summary

Central Surgery in Southend-on-Sea is seeking a part-time receptionist/Care Navigator to support the daily running of the GP practice. Hours are 15–25 per week on a rota, between 8:00am and 6:30pm Monday to Friday, with a mix of morning and afternoon shifts.

You will work in a busy team handling patient queries, bookings, messages, and liaising with clinicians. Prior System One and GP reception experience is essential.

Qualifications

• GCSE (or equivalent) Grade 4/C or above in English and Mathematics.
• Excellent communication and interpersonal skills.
• Good IT and administrative skills.
• Ability to work effectively in a busy environment and prioritise workload.
• Flexible to work a mixture of morning and afternoon shifts.
• Experience of using Anima or another online consultation/triage system.

Responsibilities

• Face to face and telephone communication with patients and external contacts, booking appointments, dealing with patients queries, taking messages, liaising with doctors, nurses and administrative staff.
• A wide range of administrative support tasks, including scanning documents, processing prescriptions, using our online triage system and general admin duties as required.
• Receive, assist and direct patients accessing practice services, including use of the online triage system (Anima).
• Manage incoming telephone calls, handling enquiries courteously and efficiently.
• Book, amend and cancel appointments in accordance with practice procedures.
• Register new patients and process temporary resident requests.
• Signpost patients to the most appropriate service or healthcare professional.
• Process prescription requests in line with practice protocols.
• Maintain accurate patient records and update demographic information as required.
• Process incoming clinical correspondence and undertake general administrative duties.
• Handle patient enquiries both face-to-face and over the telephone.
• Take accurate messages and ensure they are passed promptly to the appropriate team member.
• Support the smooth day-to-day running of the practice.
• Work collaboratively with clinicians, administrative staff and external healthcare organisations.
• Undertake any other reasonable duties appropriate to the role as requested by the Partners or Practice Manager.

Skills

Excellent communication

Good IT skills

Team-focused

Multitasking

Adaptable

Education

GCSE English & Maths

Tools

Anima online triage system

Job description

Part-time receptionist/ Care Navigator required for GP practice in Southend-on-Sea.

Hours will be 15 to 25 per week, worked on a rota basis between 8:00am and 6:30pm, Monday to Friday, with a mixture of morning and afternoon shifts. Applicants must be available to work at any time during these hours.

You will work as part of a busy team providing administrative and reception support to the general smooth running of the surgery.

Previous System One and GP reception experience is essential for this role.

Main duties of the job

Main duties of the receptionist/administrator role will include;

Face to face and telephone communication with patients and external contacts, booking appointments, dealing with patients queries, taking messages, liaising with doctors, nurses and administrative staff.

A wide range of administrative support tasks, including scanning documents, processing prescriptions, using our online triage system and general admin duties as required.

About us

We are a medium sized surgery looking after approximately 8000 patients, with a clinical team of GPs, Nurses and Associate Practitioners. We have a dedicated and supportive team of receptionists, secretaries and administrators who you will be working alongside on a daily basis.

Job responsibilities

The post holder will work as part of a busy reception and administration team, providing a professional, efficient and friendly service to patients and visitors.

Main Duties and Responsibilities

• Receive, assist and direct patients accessing practice services, including use of the online triage system (Anima).
• Manage incoming telephone calls, handling enquiries courteously and efficiently.
• Book, amend and cancel appointments in accordance with practice procedures.
• Register new patients and process temporary resident requests.
• Signpost patients to the most appropriate service or healthcare professional.
• Process prescription requests in line with practice protocols.
• Maintain accurate patient records and update demographic information as required.
• Process incoming clinical correspondence and undertake general administrative duties.
• Handle patient enquiries both face-to-face and over the telephone.
• Take accurate messages and ensure they are passed promptly to the appropriate team member.
• Support the smooth day-to-day running of the practice.
• Work collaboratively with clinicians, administrative staff and external healthcare organisations.
• Undertake any other reasonable duties appropriate to the role as requested by the Partners or Practice Manager.

Confidentiality

The post holder will have access to confidential patient and practice information and must maintain confidentiality at all times in accordance with GDPR, Data Protection legislation and Practice policies.

Training and Development

The post holder will participate in mandatory and role-specific training and contribute to their own professional development.

Person Specification

Qualifications

• GCSE (or equivalent) Grade 4/C or above in English and Mathematics.
• Excellent communication and interpersonal skills.
• Good IT and administrative skills.
• Ability to work effectively in a busy environment and prioritise workload.
• Professional, reliable and team-focused approach.
• Flexible to work a mixture of morning and afternoon shifts.
• Experience of using Anima or another online consultation/triage system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.