Receptionist / Care Navigator

The Methodist Church in Britain; England; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

NHS pension scheme

Increased annual leave

Loyalty bonuses

Job summary

Longfield Medical Centre is seeking a part-time receptionist and care navigator to join a small, semi-rural practice. The role focuses on greeting patients, booking appointments, answering queries, and signposting to the right staff.

It operates 22.5 hours per week, mainly weekday afternoons, with face-to-face, online and phone contact for about 17,000 patients. Strong IT and administration skills, plus experience working with the public, are essential.

Qualifications

• Experience of working with the general public; empathic in distressing situations.
• Strong IT and administration skills with high accuracy and attention to detail.
• Nice to have: previous medical or healthcare receptionist experience.

Responsibilities

• Greet and direct all patients
• Make appointments
• Answer queries and complaints from patients and outside agencies, signposting to the right staff member
• Accept, issue and hand out letters, completed forms and specimen bottles
• Advise patients on practice procedures
• Register new patients
• Maintain the patient database and records, including photocopying, filing and scanning

Skills

Public interaction

IT skills

Administrative skills

Job description

Longfield Medical Centre, a semi-rural training practice, is recruiting a part-time receptionist and care navigator through Primary Care Careers. The post centres on greeting and directing patients, booking appointments and handling queries from patients and outside agencies. It is a 22.5-hour weekly role on weekday afternoons, with contact face-to-face, online and by telephone, in a practice serving around 17,000 patients. Strong IT and administration skills and experience of working with the public will decide fit.

What the job involves

• Greet and direct all patients
• Make appointments
• Answer queries and complaints from patients and outside agencies, signposting to the right staff member
• Accept, issue and hand out letters, completed forms and specimen bottles
• Advise patients on practice procedures
• Register new patients
• Maintain the patient database and records, including photocopying, filing and scanning

What’s required

Experience

• Experience of working with the general public, sensitive and empathic in distressing situations

Skills & knowledge

• Working in a polite, confidential and discreet manner, respecting patients and colleagues
• Strong IT and administration skills with high accuracy and attention to detail

Other

• Working as part of a team

Nice to have

• Previous medical or healthcare receptionist experience

What’s offered

• Competitive rates of pay
• Increased annual leave and loyalty bonuses
• Access to the NHS pension scheme