Receptionist - Cardiff

LGH - Holiday Inn; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discounts

IHG room benefit

Shopping discounts

Eye care

Free legal & money advice

Counseling services

Wellbeing resources

Cycle to work

Free meals on duty

Free parking

Job summary

LGH Hotels Management is seeking a friendly Hotel Receptionist to join the Front Office team at Holiday Inn Cardiff City Centre. You will be the first point of contact, delivering a warm welcome and smooth check-in experiences while handling reservations and calls with accuracy.

We value a calm, detail‑oriented approach and a genuine passion for hospitality. This on-site role offers opportunities to contribute to memorable guest stays and collaborate with a supportive team.

Qualifications

• Previous hotel reception or guest-facing experience preferred.
• Excellent communication and friendly, professional manner.
• Ability to manage reservations, inquiries and phone calls efficiently.

Responsibilities

• Welcome guests warmly with a friendly check-in and check-out process.
• Handle guest enquiries and requests with care and efficiency.
• Answer calls, emails and manage reservations accurately.
• Provide clear information about the hotel, facilities and local area.
• Use the reservation system and keep guest records up to date.
• Collaborate with colleagues to ensure a seamless guest experience.
• Maintain composure and professionalism in a busy environment.

Skills

Guest service

Communication

Reservation system

Multitasking

Teamwork

Problem solving

Job description

Are you passionate about hospitality and enjoy helping people feel welcome and at ease? We are looking for an enthusiastic and friendly Hotel Receptionist to join our Front Office team. As the first point of contact for our guests, you will play a key role in shaping how they feel from the moment they arrive. Through a warm welcome, a smooth check in process and attentive support throughout their stay, you will help create positive, memorable guest experiences. You will confidently handle guest enquiries, manage reservations and incoming calls, and share helpful information about the hotel and local area. Your calm approach, attention to detail and positive attitude will help guests feel looked after and reassured, even in a fast paced environment. This is a role where human connection really matters - making guests feel comfortable, informed and valued at every interaction.

• Welcome guests warmly and professionally, ensuring a smooth and friendly check in and check out experience
• Support guests throughout their stay by responding to queries and requests with care and efficiency
• Handle incoming phone calls, emails and reservations accurately and confidently
• Provide clear information about the hotel, its facilities and the local area
• Use the hotel reservation system accurately, maintaining up to date guest information
• Work closely with colleagues across the hotel to support a seamless guest experience
• Enjoys working with people and takes pride in making others feel welcome and comfortable
• Communicates clearly and positively, both face to face and in writing
• Stays calm, organised and focused in a busy, guest facing environment
• Has good computer skills and enjoys working with systems and processes
• Pays close attention to detail and values accuracy
• Brings a positive, professional attitude and enjoys being part of a supportive team
• Is passionate about hospitality and delivering genuinely caring guest experiences
• Located in the heart of the vibrant city, the Holiday Inn Cardiff City Centre is perfectly positioned next to Cardiff Castle and the Principality Stadium. With 157 elegantly designed bedrooms, the hotel provides a comfortable and convenient stay for both business and leisure travelers.

Our Academy conference center features 12 modern, fully equipped meeting rooms, making it an ideal venue for corporate events and conferences. Guests can enjoy a variety of dining options, including a main restaurant, bar, and lobby lounge offering Starbucks coffee, serving delicious dishes and refreshing beverages throughout the day. Our health and fitness club boasts state-of-the-art facilities, including a gym, sauna, steam room, and a heated indoor pool, offering guests the perfect opportunity to unwind and recharge during their stay.

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply.)
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking