Receptionist/Call Handler

Chesterfield Royal Hospital; Heanor; On-site; GBP 22,000 - 27,000; Part time

Benefits offered by this job

Flexible working

Job summary

Chesterfield Royal Hospital NHS Foundation Trust is seeking a part-time Receptionist/Administrator to join the Administration team at Heanor. The role covers reception and call handling with 21.5 hours per week, in a busy practice environment.

Applicants should have GCSEs in Maths and English (or equivalents), basic IT skills, and familiarity with GP systems such as SystmOne. Good communication and clerical abilities are essential for patient-facing duties.

Qualifications

• GCSE Maths & English grade C or above.
• Basic IT skills are required.
• Experience of working with the public, preferably in a reception environment.
• Knowledge of basic office procedures and SystmOne.

Responsibilities

• Ensure reception is manned at all times.
• Maintain and monitor the Practice appointments system.
• Process personal and telephone requests for appointments, visits and telephone consultations and direct callers to the appropriate healthcare professional.
• Handle reception administration timely and accurately.
• Process and distribute mail; take messages; filing.
• Process repeat prescriptions according to Practice guidelines.
• Data entry and recording of information per Practice procedures.
• Communicate with patients and external agencies; assist with stock or room readiness.
• Support other admin tasks including word processing, diary management, scanning.

Skills

Public interaction experience

Basic IT skills

SystmOne knowledge

SMS & email communication

Reception experience

Education

GCSE Maths & English

ECDL or equivalent

NVQ in customer care

Formal training in a public-facing environment

GP computer systems knowledge (SystmOne) training

Tools

SystmOne

Job description

CRH offers a wide range of exciting and rewarding opportunities for people who are passionate about providing exceptional patient care.With more than 350 different careers on offer there is a job for you no matter what your interests, skills, or qualifications.

Main area Receptionist/Administrator Grade Not Agenda for Change Contract Permanent Hours Part time - 21.5 hours per week (Various) Job ref 166-RPC-8222743

Site RPC Brooklyn Town Heanor Salary £24,853 per annum pro rata Salary period Yearly Closing 18/09/2026 23:59

Job overview

Job Overview

An opportunity has arisen to join our growing team at Royal Primary Care, and we are looking for an enthusiastic part-time Receptionist/Call Heanor area.

The role is working with both the reception and call handling areas.

· 21.5 hours per week - Part-Time

The successful candidate should have:

GCSE in Maths & English grade C or above.

Basic IT skills.

Experience of working with the public, preferably in a reception environment.

Understand basic office procedures with some knowledge of SystmOne.

Main duties of the job

• Ensuring reception is manned at all times
• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional,
• All reception administration is processed in a timely manner
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with Practice guidelines.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
• Clearing and re-stock consulting rooms as required.
• Providing clerical assistance to Practice and Trust staff as required including word/data processing, filing, photocopying, diary management and scanning.
• Monitoring of stationery and other supplies.
• Dealing with clinical waste (including removal to designated area
• Keeping the reception /office area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.
• Note sorting scanning and administrative duties for patients and the Practice, dealing with patient tasks and associated paperwork.
• Receiving patient monies according to the cash handling procedure

Working for our organisation

Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we’re on a mission to improve our community’s health and reduce inequality.

Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you’ll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You’ll have an equal say in how we look after you through access to our annual staff survey.

(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)

Detailed job description and main responsibilities

To work within the Administration team with a focus on achieving excellent patient care via the telephone and face to face. The successful candidates main responsibilities will be to manage the Registrations and Prescription management of a busy respite care home. Providing professional and holistic administration support for all patients who are discharged to the home ensuring a smooth and safe transition from hospital to respite to home.

Please see the attached job description for a full breakdown of the duties and responsibilities.

Person specification

Experience

• Working with the public, call handling
• Understanding of back office functions
• Experience of registering new patients

Skills and Knowledge

• Good team working skills
• Understanding of Subject Access Requests and other types of from patients and / or outside agencies.
• Understanding of referral process for patients from primary to secondary care.
• Able to work independently or as part of a team
• Ability to work independently following verbal or written instructions
• Knowledge of clinical systems ie SystmOne
• Knowledge of appointment process
• Use of SMS systems and email
• Ability to action teams tasks
• Understanding of safeguarding

Qualifications and Training

• GCSE in Maths and English or equivalent qualification.
• ECDL or equivalent
• NVQ or equivalent in customer care
• Formal training in a public facing environment
• Knowledge of GP computer systems, preferably SystmOne

Flexible Working

If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.

Chesterfield Royal Hospital NHS Foundation Trust is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.

UK Points-based immigration system

Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered alongside all other applications. Please note that from 1 January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship here Work in the UK - GOV.UK (www.gov.uk) .

It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)

If you are applying for a vacancy in health or adult social care, you may be eligible to apply for the Health and Care Worker visa instead, which is cheaper to apply for and you do not need to pay the annual immigration health surcharge.

Communications

Communications throughout the application process will be via e-mail therefore please check your e-mail account and Trac account regularly. References are also requested by email (where possible). Therefore to speed up the recruitment process please provide an email address for all referees when completing your application form.

If you require any support in completing the application form, please do not hesitate to contact the HR Support Services team on 01246 513177 and we will be happy to provide assistance.

Please see the attached documents and links in relation to working for Chesterfield Royal Hospital NHS Foundation Trust. In particular, the general conditions of employment and benefits of working for the trust.

This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Chesterfield there may be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future.

Follow us on Facebook and on Twitter: @CRHCareers @WellbeingCRH @royalhospital

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Opening hours:8.30am-5pm, Monday-Friday