Receptionist/Administrator

NHS; Nottingham; Hybrid; GBP 23,000 - 28,000; Part time

Benefits offered by this job

27 days annual leave + bank holidays

Car benefit scheme

Cycle to work

Travel season ticket loans

Discount cards

Employee wellbeing services

Job summary

Operose Health is recruiting a part-time Receptionist/Administrator at Hickings Lane Medical Centre to support primary care delivery. 16 hours per week, flexible 08:00–18:30, Mon–Fri, with a salary of £25,838 FTE (£13.25 per hour).

You will respond to patient queries, manage appointments, signpost services, keep records confidential and handle clerical tasks using Word, Excel and email. NHS experience is welcome but not essential, and strong communication is essential.

Qualifications

• Reception or customer care experience is essential.
• Excellent spoken and written communication is essential.
• Must have basic PC skills such as Word, Excel and email.
• Previous NHS experience is welcome but not essential.

Responsibilities

• Respond to patient queries and manage appointment requests.
• Signpost patients to services and maintain patient records with confidentiality.
• Email, scan and code clinical correspondence; process prescriptions.
• Utilise information systems to support efficient workflow processes.

Skills

Reception experience

Communication

Customer care

NHS experience (welcome)

Education

Basic PC skills

Tools

Word

Excel

Job description

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main duties of the job

As a Receptionist/Administrator at Operose Health, your key duties will include responding to patient queries, liaising with the wider primary care team, managing appointment requests, signposting patients to services, maintaining patient records, and ensuring confidentiality. Additional responsibilities include emailing, scanning, coding clinical correspondence, processing prescription requests, and utilizing other information systems to support workflow processes. Reception or customer care experience is essential, along with excellent spoken and written communication skills. Basic PC skills in Word, Excel, and email are required. Previous NHS experience is welcome but not essential.

About us

Operose Health is dedicated to delivering local primary care at scale, with a purpose to improve access, outcomes, and patient experiences. The organization emphasizes values that empower colleagues to be their best for patients and each other. Operose Health fosters a caring culture by listening and supporting people to have a healthier future. It is ambitious in redefining primary care, resourceful in improving service quality, and committed to excellence for patients, employees, and NHS partners. The organization offers support through extensive benefits, including learning systems, specialization opportunities, wellbeing services, and more.

Job responsibilities

Job title: Receptionist/Administrator

Location: Hickings Lane Medical Centre

Hours: 16 hours; flexible from 08:00 -18:30, Monday-Friday

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Job description

Job responsibilities

Job title: Receptionist/Administrator

Location: Hickings Lane Medical Centre

Salary: £25,838.00 FTE (£13.25 per hour)

Hours: 16 hours; flexible from 08:00 -18:30, Monday-Friday

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description:

How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Person Specification

Qualifications

• Reception or customer care experience is essential. The candidate must be an excellent communicator in both spoken and written formats and possess basic PC skills such as Word, Excel, and email. Experience working within processes and maintaining confidentiality and data security is required. Previous NHS experience is welcomed but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.