Patient Care Receptionist & Call Handler (Part-Time)

Chesterfield Royal Hospital; Heanor; On-site; GBP 22,000 - 27,000; Part time

Benefits offered by this job

Flexible working

Job summary

Chesterfield Royal Hospital NHS Foundation Trust is seeking a part-time Receptionist/Administrator to join the Administration team at Heanor. The role covers reception and call handling with 21.5 hours per week, in a busy practice environment.

Applicants should have GCSEs in Maths and English (or equivalents), basic IT skills, and familiarity with GP systems such as SystmOne. Good communication and clerical abilities are essential for patient-facing duties.

Qualifications

• GCSE Maths & English grade C or above.
• Basic IT skills are required.
• Experience of working with the public, preferably in a reception environment.
• Knowledge of basic office procedures and SystmOne.

Responsibilities

• Ensure reception is manned at all times.
• Maintain and monitor the Practice appointments system.
• Process personal and telephone requests for appointments, visits and telephone consultations and direct callers to the appropriate healthcare professional.
• Handle reception administration timely and accurately.
• Process and distribute mail; take messages; filing.
• Process repeat prescriptions according to Practice guidelines.
• Data entry and recording of information per Practice procedures.
• Communicate with patients and external agencies; assist with stock or room readiness.
• Support other admin tasks including word processing, diary management, scanning.

Skills

Public interaction experience

Basic IT skills

SystmOne knowledge

SMS & email communication

Reception experience

Education

GCSE Maths & English

ECDL or equivalent

NVQ in customer care

Formal training in a public-facing environment

GP computer systems knowledge (SystmOne) training

Tools

SystmOne

Job description

Chesterfield Royal Hospital NHS Foundation Trust is seeking a part-time Receptionist/Administrator to join the Administration team at Heanor. The role covers reception and call handling with 21.5 hours per week, in a busy practice environment.

Applicants should have GCSEs in Maths and English (or equivalents), basic IT skills, and familiarity with GP systems such as SystmOne. Good communication and clerical abilities are essential for patient-facing duties.