Receptionist (bank)

EQ Care Group; Wigan; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

½ day off for your birthday

Blue Light Discount Card

28 days annual leave (pro rata)

Salary advance scheme

Contributory pension

Dedicated Learning & Development

Team member rewards

Free meals on shift

Free tax review service

Refer a friend scheme

Job summary

EQ Care Group is seeking a bank Receptionist for The Rowans, a 66-bed nursing and dementia care home in Wigan. You will welcome visitors, support administrative tasks, manage calls and assist with events, underpinning daily operations.

The role offers flexible hours to fit family needs, opportunities to develop within the organization, and a friendly team dedicated to high-quality care for residents.

Qualifications

• Strong verbal and written communication skills.
• Experience in a similar environment desirable.
• Proficiency in IT including Microsoft Office and internal applications.
• Ability to work collaboratively in a team or independently.

Responsibilities

• Be the first point of contact for visitors, families and stakeholders.
• Answer incoming calls, scan documents and support the home administrator.
• Assist with recruitment and events hosted by The Rowans.
• Maintain a welcoming presence and professional brand.
• Perform additional duties as assigned to support the home.

Skills

Communication skills

Reception experience

IT proficiency

Teamwork & independence

Education

NVQ Level 2 in Administration

Tools

Microsoft Office

Job description

Hours as and when required to cover annual leave / sickness

The Rowans, 399 Bickershaw Lane, Bickershaw, Wigan, WN2 5TE

Role Overview

Do you want to be part of something special? Do you want the flexibility of working hours to suit the needs of your family? Or would you much prefer a better work / life balance? Do you want to belong to an organisation that care about YOU? If you answered Yes, then what are you waiting for? As a bank Receptionist at The Rowans, you will be a key member of the reception team and play an integral part of the home. You will be the first port of call to welcome visitors, families as well as internal and external stakeholders with a smile. You will support the home administrator, answer incoming calls, scan documents, assist with recruitment and events The Rowans host, such as summer fete, fundraising or even birthday parties for those who live here.

Responsibilities and Duties

• To maintain and regularly check the stationary cupboard and be responsible for ordering of goods when needed.
• Represent The Rowans brand by maintaining a professional and welcoming presence for all team members, residents, and visitors.
• To update and maintain the relatives email addresses on the relevant database and ensure all records and files are kept up to date, archived, filed and disposed accordingly.
• To update and replace the menus on the display boards and dining tables within the agreed timescales
• Perform any additional duties as assigned by the Administrator to support the overall functioning of the home.

Skills, Qualifications and Abilities

• Strong verbal and written communication skills.
• Experience within a similar environment desirable
• NVQ Level 2 in Administration (or equivalent) or a willingness to complete this qualification if not already obtained.
• Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
• Ability to work collaboratively as part of a team while also being self-motivated and capable of working independently.

The Care Home and Company

The Rowans opened in October 2023; a 66-bed nursing and dementia specialist care home in the heart of Wigan, combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens, The Rowans is a place to live well and thrive. We are looking for people to join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at The Rowans.

To find out more information about EQ Care, please visit our website: www.eqcare.org

Benefits of working at EQ Care

• ½ day off for your birthday – start your celebrations early!
• Blue Light Discount Card – access exclusive savings and offers.
• 28 days of annual leave (pro rata) – enjoy a healthy work / life balance.
• Salary advance scheme (Level) – access earned pay when you need it.
• Contributory pension – helping you plan for your future.
• Dedicated Learning & Development – continuous training and career growth opportunities.
• Team member rewards – recognising and celebrating your hard work.
• Free meals on shift – enjoy a meal on us while you work.
• Free tax review service – making sure you keep more of what you earn.
• Refer a friend scheme – earn up to £500 for successful referrals! (Terms apply)

Please note: If you are not a UK resident, you must already have the legal right to work in the UK, with at least 14 months remaining on your visa. We are unable to offer visa sponsorship.

** This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice