Receptionist

The Methodist Church in Britain; Blackwater; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Opportunities to learn and develop

Job summary

A receptionist position at Camberley Woods Care Home, part of Avery Healthcare Group Ltd, is seeking a professional to be the first point of contact for visitors and callers. You will answer the telephone, redirect calls and handle reception administration, databases and tasks set by the General Manager.

The role is based in a residential setting; you'll maintain a tidy reception area in liaison with Housekeeping. DBS disclosure and right to work checks are required.

Qualifications

• Excellent verbal and written communication.
• Confidence in using computers.
• Experience with problem-solving and handling client complaints.

Responsibilities

• Act as the first point of contact in the home, offering professional, high-quality customer service
• Answer the telephone, respond to enquiries and redirect calls to relevant staff
• Record messages accordingly
• Complete reception-related administration
• Maintain databases
• Provide administrative assistance as required by the General Manager
• Keep the reception area tidy, liaising with Housekeeping to maintain standards

Skills

Verbal and written communication

Computer confidence

Problem solving, complaints handling

Tools

Databases

Job description

This receptionist post sits at Camberley Woods Care Home, one of the care homes run by Avery Healthcare Group Ltd. The holder is the first point of contact for visitors and callers, answering the telephone, redirecting calls and handling reception administration, databases and tasks set by the General Manager. The post is based in a residential setting, with the reception area kept tidy in liaison with Housekeeping. Fit turns on communication skills, computer confidence and complaints experience, with DBS and right to work checks required.

What the job involves

• Act as the first point of contact in the home, offering professional, high-quality customer service
• Answer the telephone, respond to enquiries and redirect calls to relevant staff
• Record messages accordingly
• Complete reception-related administration
• Maintain databases
• Provide administrative assistance as required by the General Manager
• Keep the reception area generally tidy, liaising with Housekeeping to maintain standards

What’s required

Skills & knowledge

• Excellent verbal and written communication
• Confidence in using computers
• Previous exposure to problem-solving and client complaints

Checks & eligibility

• DBS disclosure check, cost met by the employer
• Proof of eligibility to work in the UK

Other

• Positive, friendly and welcoming attitude
• Lives the employer's values of caring, supportive, honest, respectful and accountable

What’s offered

• Opportunities to learn and develop over the course of a career