Receptionist

The Methodist Church in Britain; Droitwich Spa; On-site; GBP 12,000 - 21,000; Part time

Benefits offered by this job

Opportunities to learn and develop

Job summary

Avery Healthcare Group in Droitwich Spa is seeking a friendly Receptionist for Droitwich Mews Care Home. You will be the first point of contact, answering calls, handling general reception administration and helping keep the reception tidy.

The role requires confident computer use, previous experience of handling client complaints, and a DBS disclosure check funded by Avery. Weekend shifts apply, with opportunities to learn and develop throughout your career and to work with a supportive team.

Qualifications

• DBS disclosure check required and paid for by the employer.
• Experience handling client complaints and enquiries.
• Confident with computers and reception/admin tasks.

Responsibilities

• Be the first point of contact within the home.
• Answer the telephone and redirect calls to relevant staff.
• Record messages and complete reception-related administration.
• Provide administrative assistance to the General Manager as required.
• Maintain the tidiness of the reception area and liaise with Housekeeping.

Skills

Verbal & written comms

Computer literacy

Job description

Receptionist post at Droitwich Mews Care Home, one of over 100 homes run by Avery Healthcare Group. The job is the first point of contact for the home, handling calls, reception administration and keeping the reception area tidy. Shifts are at weekends, and the role calls for confident computer use and past experience of handling complaints. A DBS disclosure check is needed, paid for by Avery, along with proof of right to work.

What the job involves

• Offer professional, high-quality customer service as the first point of contact within the home
• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages
• Complete reception-related administration and maintain databases
• Provide administrative assistance as required by the General Manager
• Maintain the general tidiness of the reception area, liaising with Housekeeping to keep standards

Experience

• Previous exposure to problem-solving and handling client complaints

Skills & knowledge

• Excellent verbal and written communication
• Confidence in using computers

Checks & eligibility

• DBS disclosure check
• Proof of eligibility to work in the UK

Other

• Positive, friendly and welcoming attitude

What’s offered

• Opportunities to learn and develop throughout your career