Receptionist - Bank

TN United Kingdom; Southampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading care home in Southampton is seeking a dedicated Receptionist to manage the reception area and ensure a welcoming environment. This role requires excellent customer service skills and attention to detail. Join a passionate team committed to providing exceptional care for residents in a luxurious setting.

Benefits

Quality bonus scheme linked to CQC rating

Opportunities for professional development and training

Access to high street discounts

Free onsite parking

Unlimited Refer a Friend Bonus

Employee Assistance Programme

Qualifications

• Experience in a customer service, reception, administrative environment, or similar role.

Responsibilities

• Greeting and directing visitors and family members.
• Answering incoming calls and redirecting them accordingly.

Skills

Customer Service

Attention to Detail

Organizational Skills

Problem Solving

Tools

Microsoft Office

Job description

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At Hamberley, we believe that our residents deserve something ‘Extra Special, Every Day’ and we're recruiting for a Receptionist to help us achieve our goals.

Working as our receptionist, you will be responsible for the reception area of the home, ensuring it is presented to a high standard at all times.

Joining us at Templeton Place, our luxury care home providing residential, dementia, and nursing care for older people, you'll be part of a team that is genuinely passionate about the health and well-being of our residents.

We offer our colleagues:

• Quality bonus scheme linked to CQC rating
• A supportive and collaborative working environment
• Opportunities for professional development and training
• Access to high street discounts via our mobile-friendly HapiApp benefits platform
• Free onsite parking
• Unlimited Refer a Friend Bonus - up to £750 per referral - t&cs apply*
• Employee Assistance Programme, occupational health support, and wellbeing services

What you'll be doing:

• Greeting and directing visitors, family members, residents, district nurses, and contractors to the home and around it as appropriate.
• Being the first point of contact for visitors and third parties, ensuring queries are dealt with or directed in a timely manner.
• Answering incoming calls, documenting, and redirecting them accordingly.

Could you be part of our team?

About you:

• Experience in a customer service, reception, administrative environment, or similar role.
• Proficient in Microsoft Office, especially Word and Excel.
• A caring, patient, and respectful demeanor.
• Excellent attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Shared values and the ability to demonstrate them consistently. A flexible, problem-solving team player with a passion for their work, capable of managing diverse workloads and thinking creatively.

If this sounds like you and you're seeking a fulfilling role that makes a genuine difference, this rewarding career is for you.

Join us at Southampton's most stunning care home

Templeton Place is a luxurious care home in Southampton, part of the award-winning Hamberley Care Homes, offering luxury care in beautiful locations across the UK. Residents enjoy spacious, stylish ensuite rooms, beautifully furnished shared spaces, and landscaped gardens. Facilities include a deluxe cinema screening classic films and an on-site luxury spa offering hairdressing, manicures, and relaxing therapies, all designed with the care and attention of a 5-star hotel.

We respect and value our residents and colleagues alike. At Hamberley Care Homes, we believe in the importance of our work and our purpose. Creative and empowered, our team sees each day as an opportunity for growth and development. We turn ideas into reality. Together, we can achieve anything. Be part of it!