Receptionist/Admin Support

NHS; Salisbury; On-site; GBP 24,000 - 28,000; Full time

Job summary

An exciting opportunity for a receptionist to join the clinical psychology department at Salisbury District Hospital. The role involves being the first point of contact for patients, providing administrative support, and ensuring a high-quality experience for all. Join a supportive team in a vibrant city with excellent benefits including NHS discounts and generous holiday entitlement.

Benefits

NHS discounts

35 days paid holiday (pro-rata)

Generous pension scheme

On-site car parking

Leisure centre

Day nursery

Holiday play scheme

Qualifications

• Experience in a secretarial/reception role.
• Ability to handle sensitive information professionally.

Responsibilities

• Welcoming patients and professionals as the first point of contact.
• Providing administrative support and maintaining records.
• Handling sensitive information with professionalism.

Skills

Communication

Empathy

Education

GCSE Maths

RSA II or equivalent

Tools

Lorenzo

Job description

Are you keen to work in a friendly and supportive department in a hospital setting? An exciting opportunity has opened for a receptionist to join our clinical psychology (health) department here at Salisbury District Hospital. This is a great time to join our team, as we expand our clinical space, welcome other new staff into the department, and pilot a new assessment clinic model.

Our clinical psychology department is made up of 13 psychologists and psychological therapists, alongside our admin lead and receptionist. We are also a popular placement for clinical psychology training courses, hosting several trainees on a regular basis. The team culture is such that we value every member of the team and their contribution, and work as one, viewing our admin and reception staff as of equal importance to our clinicians in the overall day-to-day functioning of the department.

We are seeking a friendly, committed, and hard-working receptionist to support us in ensuring effective functioning of the department, maintain a high-quality experience for the patients and families we see, and enable us to capture the activity and added value the department brings to the lives of patients and staff.

Main duties of the job

1. This post will be the welcoming face of the department and first point of contact to patients and professionals.
2. Answering the main departmental telephone and responding to enquiries in an appropriate and sensitive manner, and communicating information to departmental staff, ensuring that in their absence, appropriate action is taken.
3. Providing administrative support, under the guidance of the Admin Lead, to the Department of Clinical Psychology (Health) at Salisbury District Hospital. This includes secretarial services, liaising with staff and patients, and maintaining records.
4. Working independently and using own initiative, with work managed through goals that are regularly reviewed.
5. Maintaining clinician diaries on Outlook, photocopying, filing discharge records, and maintaining the departmental filing system.
6. Setting up appointments and typing appointment letters, managing all outgoing appointments.
7. Handling sensitive information and interacting with distressed patients and families with professionalism and empathy.

About us

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience. We are committed to delivering an outstanding experience for everyone, recognized for the quality of care and treatment provided to our patients and staff. As an acute Trust rated "Good" by the CQC, we offer regional and super regional specialist services, employ over 4000 staff, and support flexible working arrangements.

Benefits include NHS discounts, a minimum of 35 days paid holiday (pro-rata), a generous pension scheme, on-site car parking (fee applies), leisure centre, day nursery, and holiday play scheme. Salisbury is a vibrant city with easy access to London, Southampton, Bournemouth, and local airports. Explore Salisbury at www.experiencesalisbury.co.uk.

Job responsibilities

Please see attached Job description and person specification for full details of roles and responsibilities.

Person Specification

GCSE

• GCSE Maths
• Experience in a secretarial/reception role
• Knowledge of hospital systems such as Lorenzo
• RSA II or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to identify any previous criminal convictions.

£24,169 per annum, pro-rata if part-time.