(**) Receptionist - Appointment Clerk - CDC

VerseOne Group; Southend-on-Sea; Sur place; GBP 23 000 - 28 000; Plein temps

Résumé du poste

Mid and South Essex NHS Foundation Trust are seeking Booking Clerks to join the Radiology Department to provide high-standard administrative support for appointment management. You will work with the team to cover peak demands and staff absence, helping reduce waiting lists. The role requires a paid commitment and a right to work in the UK.

Your base will be at the Britannia House satellite site in Southend, with duties including booking, rescheduling and responding to patient queries.

Qualifications

• GCSE Maths and English or NVQ level 2 clerical or equivalent experience.
• Experience in busy, pressurised, customer-focused environment.
• NHS experience.
• Experience using PAS Careflow and the electronic Referral Service.

Responsabilités

• Liaise with patients regarding imaging appointments verbally and in writing.
• Respond to patient/enquiries about appointments and attendance, following departmental protocols.
• Support radiology and administration staff with attendance and non-attendance to planned appointments.

Connaissances

Customer service

Written communication

IT literacy

Formation

GCSE Maths & English or NVQ Level 2

Outils

PAS Careflow

Description du poste

Mid and South Essex NHS Foundation Trust is one of the biggest trusts in the country, following the merger of Mid Essex, Basildon and Southend hospitals in April 2020.

Band 2

Main area Radiology Grade Band 2 Contract Permanent Hours

• Full time
• Job share
• Flexible working
• Compressed hours

37.5 hours per week Job ref 390-NR-CSS-SO-3866-A

Site Southend Town Southend Salary £25,272 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 02/11/2026 23:59

Mid and South Essex NHS Foundation Trust is the onlyacute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

Mid and South Essex NHS Foundation Trust are seeking Booking Clerks to join our Radiology Department to offer a high standard of administration support to appointment management.

You will work as part of our friendly administration team to provide cross-cover to colleagues as required in times of peak demands and staff absence.

Your role is vital in helping us see our patients in a timely manner and the reduction of the waiting lists. So, if you want to use your admin know-how to drive forward positive change.

Please be aware that this role DOES NOT meet the Salary requirements for the Trust to sponsor therefore applicants must have an unrestricted Right to Work in the UK.

Your role will be based at our Britannia House satellite site in Southend.

Main duties of the job

• Liaise directly with patients regarding imaging appointments both verbally and in written format.
• Respond to patient / carer enquiries regarding allocated appointment or attendance on site; providing information as required, resolving straight-forward queries in line with departmental protocols.
• Support with Radiology clinical and administration staff in line with protocols regarding attendance and non-attendance to planned appointments

Your responsibilities will include:

• To follow departmental standards in booking appointments ensuring that patients are appropriately supported when arrangements need to be adjusted.
• Liaise with senior team members to facilitate urgent and unplanned appointments as required.
• Ensure that senior team members are regularly advised about patients breaching key performance indicators (KPIs) thereby minimising clinical risk.
• Escalates repetitive issues to senior team members to ensure that the service offered is regularly reviewed, assessed and revised in keeping with high quality patient experience.
• Liaise with senior team members to ensure that clinics are booked in line with clinical staff availability. As directed, undertake clinic cancellations, re-booking patients as directed.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

For more information on this varied and rewarding role, please see the attached Job Description.

We look forward to your application!

Please be aware that we reserve the right to close the vacancy early should a high number of applications be received.

Unfortunately, there is no Visa Sponsorship available for this role.

Qualifications

• GCSE Maths and English or NVQ level 2 clerical or equivalent experience

Experience

• Experience of working in a busy, pressurised customer focussed environment
• Demonstrable experience in customer / patient focused role
• NHS Experience
• Experience in use of PAS Careflow and the electronic Referral Service

Skills

• Computer literate - able to use Microsoft Packages effectively
• Good written communication skills demonstrated through application form

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.