Patient Pathway Assistant

VerseOne Group; Basildon; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking a Patient Pathway Assistant in the General Surgery and Breast team at Basildon Hospital. You will perform a range of administrative duties, answer phones, manage files, and support patient pathway coordinators and management, contributing to a positive environment.

Role involves assisting with booking, waiting lists, and appointments, with a focus on efficient service delivery for inpatient and outpatient pathways. Full-time hours apply.

Qualifications

• At least 12 months NHS administration experience.
• Good IT skills; experience with Office 365.
• Excellent interpersonal skills and ability to work with a team.
• Experience handling patient pathways and bookings is desirable.

Responsibilities

• Assist with inpatient and day case booking processes to support efficient scheduling.
• Manage waiting lists, clinic dates, and cancellations for consultants.
• Handle enquiries from the public and NHS staff with professionalism.

Skills

NHS Administration

General IT skills

Interpersonal skills

Office 365

Tools

Microsoft Office 365

Job description

Mid and South Essex NHS Foundation Trust is one of the biggest trusts in the country, following the merger of Mid Essex, Basildon and Southend hospitals in April 2020.

Main area Surgery Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday 09:00 - 17:00) Job ref 390-NR-SUR-BA-8938

Site Basildon Hospital Town Basildon Salary £25,760 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 22/10/2026 23:59

Mid and South Essex NHS Foundation Trust is the onlyacute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

This is an exciting opportunity to join Basildon Hospital as a Patient Pathway Assistant in the general Surgery and Breast team.

You will be responsible for a range of administrative duties, including answering phones, handling files, and supporting the patient pathway co-ordinators and management team. You will also interact with residents and visitors, contributing to a positive and vibrant environment.

Main duties of the job

• To assist and support the department in the administration of the inpatient and day case booking process, in order to provide an efficient booking service to meet the needs of the Trust.
• Duties will include: maintaining waiting lists, booking TCI dates and out-patient appointments, cancelling and re-booking appointments/ admissions and general administrative /clerical duties. Managing schedules for your consultants and cancelling/requesting clinics as and when needed.
• Dealing directly with members of the public as well as NHS staff.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

• To assist and support the department in the administration of the inpatient and day case booking process, in order to provide an efficient booking service to meet the needs of the Trust.
• Duties will include: maintaining waiting lists, booking TCI dates and out-patient appointments, cancelling and re-booking appointments/ admissions and general administrative /clerical duties. Managing schedules for your consultants and cancelling/requesting clinics as and when needed.
• Dealing directly with members of the public as well as NHS staff.

The post involves inputting data into a computer with speed and accuracy, requiring a high level of concentration due to frequent interruptions.

• Work within a specific clinical area to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.
• Provide administrative support to all clinical staff within the clinical area including; Consultants, Nurse Specialists and Junior Doctors ensuring effective co-ordination of their diaries etc. this will include cancellation and reinstating of clinics in line with planned and unplanned leave.
• Support the clinical team, Operational Managers and other Divisional Managers in ensuring the speciality are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. the 18 weeks Referral To Treatment

Person specification

Experience

• At least 12 months administration experience in the NHS
• Good General IT Skills
• Evidence excellent interpersonal skills
• Intermediate Level of Office 365

Knowledge

• Working with NHS 18 week / 2ww targets
• Understanding of NHS 18 week/2ww targets

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.