Receptionist- Radiology

Elht; Burnley; On-site; GBP 23,000 - 28,000; Full time

Job summary

East Lancashire Hospitals NHS Trust is recruiting a Radiology A&C Receptionist to provide a comprehensive reception and clerical service for patients. The role focuses on patient confidentiality, accurate data entry in CERNER/CRIS, and ensuring a high standard of customer care in a busy radiology environment.

The post requires flexibility to work across sites, with a 37.5 hour week, Monday–Friday, on the Burnley site. DBS checks apply as part of recruitment.

Qualifications

• GCSE English and Maths at grade C or above.
• Knowledge of CERNER and/or CRIS.
• Extensive clerical experience in a customer facing role.
• Able to keep information confidential.

Responsibilities

• Act as first point of contact for patients, visitors and staff in Radiology.
• Register patient details onto CERNER/CRIS at point of contact.
• Identify overseas visitors and patients liable to pay for treatment.
• Update RIS with arrival of patients and add them to diary slots.

Skills

Customer care

Confidentiality

Cerner/RIS knowledge

Teamwork

Education

GCSE English and Maths

Tools

CERNER/CRIS systems

Job description

Main area Radiology A&C Receptionist Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday between the hours of 0800 - 1700, this position is on the Burnley site with a requirement to be flexible to work across sites as/when required) Job ref 435-D188-26

Site East Lancashire Hospital Trust Town Burnley Salary £25,272 Per Annum Salary period Yearly Closing 28/10/2026 08:00

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

Job Summary

The post holder will provide a comprehensive and efficient reception service to patients within the East Lancashire Health community, ensuring a high level of customer care whilst always maintaining confidentiality.

Main duties of the job

Main Duties

• Act as first point of contact for all patients and visitors to the Radiology department. Providing a comprehensive reception and clerical service to patients, relatives, carers, consultants, and their teams.
• Reception duties including registration of patient details onto CERNER / CRIS (Central Radiology Imaging System) at the point of contact
• Identify potential overseas visitors and patients liable to pay for treatment, at the point of referral or on arrival in the department
• Updating CRIS with the arrival of patients to clinics. Add patients to the relevant diary slots per service level agreements
• Receive orders from CRIS checking patient demographic details on SCR (Summary Care Record)
• Ensure that any DNA’s are cancelled off the system or added to the waiting list as appropriate
• To administer Medical Legal requests, following standard operating procedures
• General administrative duties including filing, posting, photocopying, scanning and stationary stock control, informing the relevant personnel when stationary requires ordering
• Provide cover for all reception and clerical areas at all hospital sites as and when required, including Bank Holidays, in accordance with the needs of the service. Providing cover to support

Working for our organisation

Organisational Responsibilities

Maintain the confidentiality of any information obtained regarding patients and be aware of the Data Protection and Freedom of Information Policies.

Show commitment to continuous improvement of Data Quality, in particular ensuring that patients’ details are kept up to date on the CERNER/RIS. Taking personal responsibility for the quality of service provided and to contribute towards and support service improvement.

Detailed job description and main responsibilities

Main Duties

• Act as first point of contact for all patients and visitors to the Radiology

department. Providing a comprehensive reception and clerical service to patients, relatives, carers, consultants, and their teams.

• Reception duties including registration of patient details onto CERNER / RIS (Radiology Imaging System) at the point of contact.
• Identify potential overseas visitors and patients liable to pay for treatment, at the point of referral or on arrival in the department.
• Updating RIS with the arrival of patients to clinics. Add patients to the relevant diary slots per service level agreements.
• Receive orders from RIS checking patient demographic details on SCR (Summary Care Record).
• Ensure that any DNA’s are cancelled off the system or added to the waiting list as appropriate.
• To administer Medical Legal requests, following standard operating procedures.
• General administrative duties including filing, posting, photocopying, scanning and stationary stock control, informing the relevant personnel when stationary requires ordering.

Deal with any complaints in accordance with the Trusts Complaints Procedure.

Communication

Always respond to telephone enquiries, contact with members of the public and staff of all disciplines, with tact, sensitivity, and confidentiality.

Training and Development

Attend all mandatory Trust training Sessions, e-learning and any sessions relevant to the job role.

Adequate training and support will be given in order to the effectively carry out your duties. There will also be opportunities for further training and personal development.

Support, train and assist new members of staff during their training period.

Person specification

Qualifications

• GCSE English and Maths C or above/ Grade 9-4 or equivalent qualification
• Knowledge of CERNER and or CRIS

Knowledge and Skills

• Excellent customer care skills.
• Able to take on board new ideas, skills and knowledge.
• Understanding of Cerner/RIS

Experience

• Ability to understand, absorb and comply with procedures and make use of own judgement in cases of importance
• Extensive clerical experience in a customer facing role
• Experience of accessing the internet/email systems

Knowledge

• Able to keep information confidential
• Proven ability to work in a team and be supportive of team members

Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.

The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.

In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

The cost for an Enhanced DBS, is £45.90 and for a Basic & Standard, this is £24.90 this cost includes a £4.90 admin fee.

This cost is not applicable for a Volunteer post

The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve.

We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.

We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme.

If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. By telephone [phone] or email [e-mail] or write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.