Radiology Receptionist

South Tees; Tees Valley; On-site; GBP 21,000 - 25,000; Full time

Job summary

South Tees Hospitals NHS Foundation Trust is recruiting for a full-time administrative post to join Radiology services as part of University Hospitals Tees. The role includes greeting patients, processing referrals, reception duties, and handling telephone queries with calm professionalism.

The post may involve working across sites and joining a rota; DBS checks and probation are part of the process for new starters. GCSEs, teamwork, and experience with hospital systems are essential.

Qualifications

• GCSEs A-C or equivalent qualification or experience.
• Ability to prioritise, work under pressure and work well as part of a team.
• Previous experience working within a team.

Responsibilities

• Greeting patients and processing/outpatient and inpatient referrals and reception.
• Handle telephone queries in a calm, professional manner.
• Support radiology admin tasks and contribute to a seamless patient journey.

Skills

Excellent communication

Clerical processes

Word processing

Clinical setting experience

Hospital admin system

GDPR & confidentiality

Education

GCSEs A-C or equivalent

Prioritise under pressure

Teamwork experience

Job description

This is a rotational post across All Sites within University Tees Hospital

A full time post is available to join our team, due to an expansion of the service,

The role will incorporate a 7-day working week.

This post is part of the collaborative initiative of the Community Diagnostic Hub program. Although the successful candidate will be employed by STHFT, there may be an expectation of collaborative working across the Tees Valley in the future should the need be required, however this role is primarily for STHFT radiology services, and the successful candidate will join the rota for STHFT. Successful candidates will be an employee of South Tees Hospitals NHS Foundation Trust and managed as per the governance arrangements currently in place for Radiology and the organisation'.

Main duties of the job

Main duties will include greeting patients and the processing and appointing of outpatient and Inpatient referrals and reception.

You must have excellent verbal communication skills and deal with telephone queries in a calm professional manner.

We are looking for enthusiastic people to join our team where our purpose is to deliver seamless, high quality, safe healthcare for all.

South Tees Hospitals NHS Foundation Trust is already nationally recognised as one of the leading healthcare providers in England for the quality of our services. The Trust has a designated regional major trauma centre, with a 24-hour acute admissions unit and specialised services in cancer, neurosciences, spinal injuries, cardiology and renal medicine.

Working for our organisation

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

Detailed job description and main responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person specification

Knowledge and skills

• Excellent communication and interpersonal skills
• Understanding of clerical processes
• Efficient and accurate word processing skills
• Experience in a clinical setting Knowledge of hospital patient administration system
• Understanding of a range of work procedures associated with outpatient clinic arrangements, secretarial office procedures and case note procedures
• Knowledge of General Data Protection Regulations and patient confidentiality

Qualifications &Training

• GCSE’s A-C or equivalent qualification or experience
• Must have the ability to prioritise, work under pressure and work well as part of a team
• Previous experience working within a team

Important - Once sufficient applications have been received this vacancy may close early.

Disclosure and Barring Checks (DBS) It is the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who arenew to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.

Qualifications Please note the essential qualifications required for the post are outlined within the Person Specification. You are required to provide original evidence of the necessary qualifications for the post at interview should you be shortlisted.You will also be required to provide original copies as part of the pre-employment check screening.

New Starters – Probationary Period

For any new employees commencing employment with South Tees Hospitals NHS Foundation Trust, you will be subject to satisfactory completion of a 6 month probationary period. Please note that internal applications and individuals that are appointed to fixed term appointments of less than 6 months duration are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or a bank member of staff). Employment References As part of our pre-employment screening process, all applicants are required to provide references covering their last three years employment history including any gaps. Applicants are requested toensure e-mail addressesfor all referees are included on their application form. Personal references are not acceptable.

Working Hours

If the hours advertised for the post are up to full time (37.5 hours per week), applications are still welcomed from individuals who may be seeking to work less than full-time hours and all requests will be considered in line with the post being appointed to for the successful applicant.

Equality, Diversity and Inclusion

Everything we do is shaped by our values: Respect, Support, and Collaborate.

At University Hospitals Tees we want our workspaces to be places where everyone feels welcome, valued and safe. We treat people with respect, and we celebrate the differences that make each of us unique.

We welcome applications from everyone, no matter your age, background, race, religion, disability, sex, sexual orientation, gender identity, family circumstances or beliefs.

We are here to supportyou throughout your application and at every stage of your career with us. We believe we work best when we collaborate, learn from each other and build teams that reflect the communities we serve.

Supporting disabled people and people with long‑term conditions

We are a Disability Confident committed employer aspiring to become a lead employer in 2026.

This means we give fair and full consideration to applicants and will offer reasonable adjustments during the recruitment process. If you need help with your application, or need the information in a different format, please contact our recruitment team and we will support you.

If you have any special requirements to help you with your application, email our team at [e-mail] or call us on 01642 854610

Right to Work in the UK

The Trust welcomes applications from all candidates who meet the criteria for the role. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship hereWork in the UK - GOV.UK ( www.gov.uk ).

Please provide full and accurate details of your current immigration status on the application form. Your current immigration status will not be considered as part of the shortlisting or interview process.

Please note that not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or social care, you may be eligible to apply for the Health and Care Worker visa instead.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.