Receptionist and Administration Assistant

Leeds East Academy; Leeds; On-site; GBP 20,000 - 26,000; Full time

Job summary

Leeds East Academy seeks an experienced office administrator to support the academy’s reception, switchboard and general administrative services. You will greet parents and visitors, manage mail and deliveries, maintain records, and coordinate room bookings to ensure smooth daily operations.

The role involves supporting the admin team, ordering stationery, and data entry using MS Office. A reliable, customer-focused approach and ability to work from 7:45am are essential.

Qualifications

• Experience in office administration.
• Good customer service and communication skills.
• Proficient with MS Office and databases.

Responsibilities

• Open and manage reception area and switchboard from 7:45am.
• Greet parents and visitors in a courteous, professional manner.
• Handle telephone messages and emails; manage daily inquiries.
• Maintain accurate records/management information systems.
• Organise mail, deliveries, and sign for parcels.
• Book meeting rooms, taxis, and transport logs.
• Support admin team with daily tasks and stock control.
• Provide hospitality to visitors and manage stationery stock.

Job description

To contribute to creating and maintaining an effective office administrative support service through providing general office administration for the academy.

Duties and Responsibilities:

Be responsible for opening the reception and ensure the switchboard is operated from 7.45 am each morning.

Act as the first point of contact for parents and visitors providing a courteous, professional, calm, and friendly service.

Retrieve telephone messages/emails and dealing with telephone enquiries.

Liaise with students/staff/visitors on a daily basis.

Sign visitors and contractors in and out and contractors complying with LEA visitor safeguarding protocols.

Provide an excellent customer service to parents, colleagues, and visitors to the academy.

Ensure incoming and outgoing mail is organised daily.

Sign for and take delivery of parcels keeping an accurate record of deliveries.

Keep an accurate record of all visitors to the academy including scheduled meetings and key academy visitors.

Provide student reception support during start of academy day.

Be a First Aider and support the First Aid rota.

Manage first aid resources.

To undertake routine administrative tasks, including:

Manage the academy’s reprographic function, maintaining stock levels and complete reprographics printing requests.

Maintain manual and computerised records/management information systems.

Record keeping, data input and retrieval.

Undertake typing, word-processing, and other IT based tasks.

Use Microsoft Office and Databases effectively to deliver administrative tasks.

Communicate effectively with customers and colleagues in relation to work undertaken.

Work with others to help improve work organisation and effectiveness.

Ensure the franking machine is maintained.

Undertake general office duties as required.

Book meeting rooms.

Book taxis, updating taxi bookings and transport log.

Support the administration team with daily tasks.

Provide hospitality to visitors on arrival if required.

Manage stationary, carry out stock take and reorder for Admin department.

Other duties

Carry out morning, break, lunch and after school duties as required by the leadership team.

Carry out any other duties as directed by the Principal.

Work with others to help improve work organisation and effectiveness