Receptionist and Administration Assistant

Emmanuel College, Gateshead; Gateshead; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading educational institution in Gateshead is seeking an Administrative Assistant to manage communications, support student admissions, and ensure the smooth operation of the College. The role involves welcoming visitors, handling inquiries, and maintaining accurate records. Ideal candidates will possess strong organizational and communication skills, ensuring a well-presented reception area and timely responses to inquiries.

Qualifications

• Experience in managing communications and administrative tasks.
• Ability to maintain accurate records and support co-curricular activities.

Responsibilities

• Welcoming visitors and managing the reception area.
• Handling communications and processing staff absence calls.
• Maintaining pupil records and supporting academic progress.

Skills

Communication

Organizational Skills

Job description

About This Role

As well as being the first point of contact for many parents, carers, and visitors, the Administration Team provides services relating to student admissions, student data, College events and visits, and communications between home and the College.

You would be responsible to the Administrative Services Manager for:

Contribution to the smooth running of College, with particular emphasis on:

• The welcoming of visitors, notifying the relevant staff of visitor arrival, and ensuring the visitor is seen within a reasonable timescale.
• The issue and control of visitor passes in accordance with safeguarding policy and undertaking relevant health and safety procedures in the event of a sounding of the fire alarm.
• Dealing promptly with emerging matters and ensuring the reception area is always well presented.

Dealing with communications to and from College, with particular emphasis on:

• Management of the ‘enquiries’ inbox and general phone line, directly dealing with or transferring communications as appropriate, and processing daily staff absence calls to support the cover supervisor.
• Quality control of all group communications from College, ensuring high levels of accuracy in line with expected standards and that these are sent using the agreed process and in a timely manner.
• Supporting colleagues with the management of communications to College via the set-up and use of online forms to collect information.

Administrative and Clerical Duties, with particular emphasis on:

• The creation and maintenance of current and prospective pupil records, including processing behaviour and exeat records.
• The production of emails, distribution of reports, and other administrative tasks related to student behaviour, support, co-curricular activities, and academic progress.
• Maintenance of the College calendar and providing administrative support for co-curricular activities and parents’ evenings.