Receptionist / Clerical Officer

NHS; Newcastle upon Tyne; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading healthcare provider in Newcastle upon Tyne is seeking a motivated Clerical Officer to join their Radiology Department. The role involves providing excellent customer service, managing patient information, and supporting the administrative team. Ideal candidates will possess strong communication and organisational skills, with previous reception experience. Flexible working arrangements can be discussed to accommodate individual needs.

Qualifications

• Previous experience of reception in a comparable organisation.
• Experienced in providing a service to members of the public.

Responsibilities

• First point of contact for patients/visitors in the X-Ray Department.
• Carry out administrative tasks to assist the wider A&C team.
• Ensure efficient reception service and accurate patient information recording.

Skills

Communication

Organisational Skills

Interpersonal Skills

Time Management

Basic IT Knowledge

Education

GCSE Grade C or above in English Language

Job description

Go back The Newcastle upon Tyne Hospitals NHS Foundation Trust

Receptionist / Clerical Officer

The closing date is 18 May 2025

We are looking for a highly motivated Clerical Officer to work within the Radiology Department at the Freeman Hospital. Working under the supervision of the Radiology Office Manager, the receptionist will be responsible for undertaking a range of duties to ensure the provision of an efficient reception service and the accurate recording of patient information on the Trusts Radiology Information System. The successful candidate will have excellent communication and interpersonal skills across a multi-disciplinary team and excellent organisational and time management skills with the ability to prioritise tasks.

Working Days: Thursday & Friday 11.30 to 20:00 & Saturday 08:00 to 16:00

• Interview date: 29th May 2025
• 23 hours 30 minutes /week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

• To be the first point of contact for all patients/visitors to the X-Ray Department, dealing with any queries quickly and efficiently whilst ensuring excellent customer service is adhered to at all times.
• To communicate effectively and efficiently with a range of multidisciplinary staff within the Radiology Departments and also within the wider hospital.
• To work within a highly efficient Receptionist Team ensuring good team working is maintained at all times.
• To carry out administrative tasks to assist the wider A&C team, for example, sorting and distributing post, distributing Radiology reports within the hospital, generating correspondence letters to referrers and answering telephone enquiries.

About us

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

o Freeman Hospital

o Royal Victoria Infirmary (RVI)

o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)

o Newcastle Dental Hospital

o Newcastle Fertility Centre

o Northern Centre for Cancer Care, North Cumbria

o Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Job responsibilities

• To undertake a range of duties ensuring the provision of an efficient reception service and the accurate recording of patient information on the Trust Radiology Information System.
• To participate in all queries from patients, visitors and medical staff as a first line of contact in a clinical environment.
• The post holder will be expected to work Trust wide with varying working patterns including but not restricted to 8.00 to 20.30 Monday to Sunday.
• To participate in all aspects of the administration service within Radiology.
• To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to GP services provided by the Radiology Directorate.
• To act as a first point of contact for the GP service and co-ordinate all GP appointments and enquiries using initiative to discern between queries ensuring minimum disruption, seeking immediate response depending upon appropriate action.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Person Specification

Knowledge

• Educated to GCSE level, with GCSE Grade C or above in English Language or equivalent qualification / level of experience
• A good standard of grammar, punctuation and spelling
• Basic IT knowledge.
• Knowledge/ appreciation of data protection.
• Good level of general education

Experience

• Previous experience of reception in a comparable organisation
• Experience of general office/reception procedure
• Experienced in providing a service to members of the public
• Previous RIS experience

Skill

• Effective interpersonal/ communicative skills - able to relate to patients and a multidisciplinary staff
• Keyboard skills to RSA II standard or equivalent experience
• Basic numeracy skills
• Ability to prioritise/ demonstrate organisational skills
• Ability to multi task

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

The Newcastle upon Tyne Hospitals NHS Foundation Trust