Receptionist / Administrative Support - St George

NHS; South Shields; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading provider of NHS Primary and Community Care services is seeking a Medical Receptionist/Administrative Support. The role involves providing excellent patient service, supporting clinical tasks, and managing administrative duties in a dynamic practice environment. Ideal candidates will demonstrate effective communication, teamwork, and a proactive attitude, with training provided for the right individual.

Benefits

NHS Terms and Conditions

Opportunities for Personal Development

Competitive Salary

Qualifications

• Experience in a receptionist/administrative role.
• Experience with clinical computer systems.

Responsibilities

• Provide high standard of patient service.
• Assist practice team with clinical and non-clinical tasks.
• Handle enquiries and manage appointments.

Skills

Communication

Interpersonal Skills

Teamwork

Process Management

Data Protection Understanding

Education

Good General Education

Tools

MS Word

Excel

Job description

IntraHealth is recruiting for a Medical Receptionist/Administrative Support role at our St George Medical Practice.

Our ideal candidate will have experience in primary care and secretarial work, but training will be provided. A willingness to play a leading role in developing patient-centred services is essential. The successful applicant will be enthusiastic, committed, and able to work as part of the practice team, demonstrating good communication and interpersonal skills.

Joining us at an exciting time, you will enjoy excellent NHS terms and conditions, a competitive salary, and opportunities for personal and professional development both locally and nationally.

Main Duties of the Job

1. Provide a high standard of patient service.
2. Thorough knowledge of practice procedures and adherence to written protocols.
3. Assist the practice team with clinical and non-clinical tasks.
4. Project a positive and friendly image to patients and visitors, in person and via telephone.
5. Assist patients in accessing the appropriate services or healthcare.
6. Resolve queries/problems from patients, clinicians, and staff.
7. Deal with external agencies such as other practices, secondary care, and third-party organizations.
8. Ensure a high-quality patient service within a safe, efficient environment by supporting clinicians and staff.
9. Undertake clerical, reception, and administrative duties.

About Us

IntraHealth is one of the UK’s leading providers of NHS Primary and Community Care services, serving patients across three divisions: Primary Care (general practice), Pharmacy, and Clinical Services, including anticoagulation monitoring, medication reviews, and childhood immunizations.

We also support other GP practices and NHS bodies. Established in 1999, our team includes GPs, Advanced Nurse Practitioners, Nurses, Pharmacists, Pharmacy Technicians, HCAs, and administrative staff, supported by a centralized back-office team providing finance, HR, administration, and data analysis support. We operate NHS services across the North East, North West, and Yorkshire regions.

Job Responsibilities

Clinical Practice

• Adhere to statutory requirements outlined in IntraHealth policies and procedures.
• Conform to responsibilities under the Data Protection Act.
• Participate in training, appraisals, and skills development.
• Support individuals’ rights and responsibilities, and facilitate knowledge and skills development.
• Identify and report resource issues affecting performance.

Communication & Service Quality

• Maintain quality standards and identify issues of risk.
• Assess personal performance and contribute to team improvements.
• Work effectively with other agencies to meet patient needs.
• Manage time, workload, and resources efficiently.

Overview of Tasks

• Prepare and organize rooms, stock replenishment, and ensure supplies.
• Maintain a tidy, safe, and welcoming reception area.
• Make and manage appointments, register patients, and handle enquiries.
• Deal with external agencies and coordinate patient care logistics.
• Answer phones, process requests, and manage correspondence.
• Order and manage medical records, samples, and test results.
• Process payments, handle petty cash, and record transactions.
• Scan documents, update medical records, and manage administrative tasks.
• Assist with target areas like QOF, KPI’s, and other NHS initiatives.
• Handle complaints according to company procedures.

Person Specification

Experience

• Experience in a receptionist/administrative role.
• Experience with clinical computer systems.

Skills and Abilities

• Effective communication and interpersonal skills.
• Proficiency in MS Word and Excel.
• Teamwork and process management skills.
• Understanding of data protection, confidentiality, and governance.
• Ability to work calmly under pressure and deadlines.
• Flexible, proactive, and enthusiastic attitude.
• Willingness to work evenings or weekends as needed.
• Ability to work well within a team.

Qualifications

• Good general education or relevant experience.

Disclosure and Barring Service Check

This role is subject to a DBS check, in accordance with the Rehabilitation of Offenders Act 1975.