Receptionist & Administrator — Flexible Hours, Client-Focused Support

TC Group; Rochester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Group life assurance (4x salary)

Long service awards

Holiday increase after 5 years

Employee Assistance Programme

Benefits platform with discounts & GP

Employee referral bonus

Social events and team activities

Ongoing training and development

Job summary

TC Group in the United Kingdom is seeking a Receptionist/Administrator to support the Kent office, providing a blend of reception, admin and credit control duties. You will engage with visitors and clients, manage communications and assist partners to ensure smooth daily operations.

The role offers a mix of full-time and flexible hours, with a collaborative culture and opportunities to develop essential skills while delivering excellent service to clients and colleagues alike.

Qualifications

• Previous reception or administration experience preferred but not essential.
• Polite, friendly and professional manner.
• Excellent telephone manner.
• Good organisational skills and attention to detail.
• Strong communication and relationship-building skills.
• A proactive and solutions-focused approach.

Responsibilities

• Managing the reception area and acting as the first point of contact for visitors and clients.
• Answering, screening and directing incoming telephone calls and emails.
• Handling incoming and outgoing post, couriers and general office administration.
• Maintaining accurate records, filing systems and company databases.
• Providing administrative support to partners and the wider team.
• Raising invoices and assisting with billing administration.
• Chasing outstanding payments by telephone and email in a professional manner.
• Resolving payment queries and building positive relationships with clients.
• Maintaining accurate credit control records and supporting aged debt collection activities.

Skills

Polite, friendly and professional

Excellent telephone manner

Good organisational skills

Strong communication and relationship

Proactive and solutions-focused

Job description

TC Group in the United Kingdom is seeking a Receptionist/Administrator to support the Kent office, providing a blend of reception, admin and credit control duties. You will engage with visitors and clients, manage communications and assist partners to ensure smooth daily operations.

The role offers a mix of full-time and flexible hours, with a collaborative culture and opportunities to develop essential skills while delivering excellent service to clients and colleagues alike.