Receptionist / Administrator

TC Group; Rochester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Group life assurance (4x salary)

Long service awards

Holiday increase after 5 years

Employee Assistance Programme

Benefits platform with discounts & GP

Employee referral bonus

Social events and team activities

Ongoing training and development

Job summary

TC Group in the United Kingdom is seeking a Receptionist/Administrator to support the Kent office, providing a blend of reception, admin and credit control duties. You will engage with visitors and clients, manage communications and assist partners to ensure smooth daily operations.

The role offers a mix of full-time and flexible hours, with a collaborative culture and opportunities to develop essential skills while delivering excellent service to clients and colleagues alike.

Qualifications

• Previous reception or administration experience preferred but not essential.
• Polite, friendly and professional manner.
• Excellent telephone manner.
• Good organisational skills and attention to detail.
• Strong communication and relationship-building skills.
• A proactive and solutions-focused approach.

Responsibilities

• Managing the reception area and acting as the first point of contact for visitors and clients.
• Answering, screening and directing incoming telephone calls and emails.
• Handling incoming and outgoing post, couriers and general office administration.
• Maintaining accurate records, filing systems and company databases.
• Providing administrative support to partners and the wider team.
• Raising invoices and assisting with billing administration.
• Chasing outstanding payments by telephone and email in a professional manner.
• Resolving payment queries and building positive relationships with clients.
• Maintaining accurate credit control records and supporting aged debt collection activities.

Skills

Polite, friendly and professional

Excellent telephone manner

Good organisational skills

Strong communication and relationship

Proactive and solutions-focused

Job description

Salary: £25k to £35k, depending on experience (pro rata for part time)
Hours: Full time and part time available
Working Pattern: Office based and flexible working available
Holiday: 25 days annual leave (excluding bank holidays, pro rata for part time) plus 2 days over the Christmas/New Year period set by the firm, plus where your birthday falls on a working day, an additional day for this too.

Join a Top 20 Accountancy Firm That's Growing Fast

At TC Group, we're more than accountants. We're trusted business advisors helping ambitious entrepreneurs, SMEs and larger organisations achieve their goals.

As one of the UK's fastest-growing Top 20 accountancy firms, we're proud of our people-first culture, our collaborative approach and our commitment to helping both our clients and our colleagues succeed.

We're looking for two Receptionist/Administrators to join our Kent team. One position is full time and the other can be full or part time and we can be flexible on the hours worked.

If you're looking for a role where your ideas are valued, your development is supported and your contribution genuinely makes a difference, we'd love to hear from you.

The Opportunity

As our Receptionist/Administrator, you'll play a key role in supporting the day-to-day running of our Kent office. This varied role combines reception, administration and credit control responsibilities, making it ideal for someone who enjoys building relationships, staying organised and providing excellent service. Joining a supportive and growing team, you'll have the opportunity to make a real impact while developing your skills and experience.

What You'll Be Doing

As our Receptionist/Administrator, you'll be responsible for:

• Managing the reception area and acting as the first point of contact for visitors and clients.
• Answering, screening and directing incoming telephone calls and emails.
• Handling incoming and outgoing post, couriers and general office administration.
• Maintaining accurate records, filing systems and company databases.
• Providing administrative support to partners and the wider team.
• Raising invoices and assisting with billing administration.
• Chasing outstanding payments by telephone and email in a professional manner.
• Resolving payment queries and building positive relationships with clients.
• Maintaining accurate credit control records and supporting aged debt collection activities.

What We're Looking For

We're keen to hear from candidates who can demonstrate:

• Previous reception or administration experience preferred but not essential.
• Polite, friendly and professional manner.
• Excellent telephone manner.
• Good organisational skills and attention to detail.
• Strong communication and relationship-building skills.
• A proactive and solutions-focused approach.

Most importantly, we're looking for someone who shares our values, enjoys working collaboratively and is passionate about delivering great results.

• Group life assurance (4x salary)
• Significant long service awards
• After 5 years’ service - holiday increasing by one day per each year of service (up to a maximum of 5 days)
• Employee Assistance Programme
• Employee benefits platform with discounts, cashback, GP and prescription services
• Employee referral bonus
• Social events and team activities
• Ongoing training and development opportunities

About TC Group

TC Group is a dynamic and rapidly growing professional services business. Our success is built on the expertise, passion and dedication of our people.

We believe that great businesses are built by great teams. That's why we invest in our colleagues, encourage innovation and create an environment where people can thrive both professionally and personally.

We're committed to creating an inclusive workplace where everyone feels respected, valued and able to bring their authentic selves to work. We welcome applications from candidates from all backgrounds and experiences. Candidates must be based in the UK and we’re unable to provide visa sponsorship if required.

• Standard benefits across all offices.
• Holiday entitlement
• Pension scheme
• Group life assurance
• Access to our corporate reward scheme
• Employee Assistance Programme
• Opportunity to develop your skills and progress within the firm
• Regular training and development