Receptionist / Administrator - Fixed Term Contract

TN United Kingdom; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in Bristol is seeking a Receptionist and Administrator for a 12-month fixed-term contract. In this role, you will ensure efficient reception and administrative activities, providing exceptional customer service to patients. Your responsibilities will include greeting customers, managing appointments, and handling queries. Join a supportive team that values your contributions and offers a range of benefits to promote health and wellbeing.

Benefits

25 days holiday per year

Access to health and wellbeing services

Fixed-term benefits allowance

Confidential employee assistance programme

Qualifications

• Experience in healthcare administration required.
• Strong customer service skills and proficiency in MS Office.

Responsibilities

• Greet and support customers from arrival to checkout.
• Handle incoming queries via phone and email.
• Maintain a clean and professional reception area.

Skills

Customer Service

Organizational Skills

Communication

Teamwork

Proactive Attitude

Education

Experience in Healthcare Administration

Tools

MS Office

Job description

Social network you want to login/join with:

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Client:

Bupa

Location:

Bristol, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2dc5e0a86f32

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Receptionist and Administrator

Bupa Bristol Clinic BS1 3LG

12-month Fixed Term Contract – 40 hours per week

We make health happen. Working in our UK support functions, you’ll play a key role in helping our customer-facing colleagues deliver exceptional customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters and make a difference in customers' lives each day.

Role Overview

You will ensure all reception and administrative activities at the Bupa centre are carried out efficiently and effectively. Besides administrative tasks, you will greet customers warmly, making them feel at ease and comfortable. You will excel in delivering outstanding customer service to adults and children, even under challenging circumstances.

Key Responsibilities include:

• Greeting and supporting customers throughout their visit, from arrival to checkout.
• Handling incoming queries via phone and email, managing the local mailbox proactively.
• Maintaining a clean and professional reception area.
• Preparing appointment packs, clinical files, and consent forms.
• Managing results, including scanning, uploading, and following up with suppliers to meet SLAs.
• Updating customer details, managing appointments, and rescheduling as needed.
• Processing payments, invoices, and charges upon customer departure.
• Ensuring quick document turnaround, working in date order to meet deadlines.
• Assisting with bookings for mammograms and MSK referrals, if applicable.
• Handling incoming and outgoing mail efficiently.
• Generating business correspondence as required.
• Monitoring stock levels and ordering supplies when necessary.
• Processing invoices and delivery notes per company policy.

Required Skills and Qualifications:

• Experience in healthcare administration.
• Strong customer service skills and a customer-focused approach.
• Proficiency in MS Office applications.
• Excellent communication skills, both written and verbal.
• Strong organizational and time management abilities.
• Teamwork skills and ability to collaborate effectively.
• Proactive attitude and willingness to learn.
• Knowledge of medical terminology (desirable).

Our benefits are designed to promote health and wellbeing. Viva, our global wellbeing programme, covers mental, physical, financial, social, and environmental health. We support flexible working and offer family-friendly benefits.

Joining Bupa in this role includes benefits such as:

• 25 days holiday per year, pro-rated.
• Access to health and wellbeing services.
• Fixed-term benefits allowance.
• Confidential employee assistance programme.