Business Assurance Administrative Support Assistant

TN United Kingdom; Cirencester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an Administrative Support Assistant to join their Business Assurance team in Cirencester. This entry-level role focuses on providing essential administrative support, managing queries, and ensuring efficient operations of automated systems. The company values diversity and fosters a culture of long-term relationships and responsible business practices. With a hybrid work model and a commitment to employee wellbeing, this position offers a unique opportunity to contribute to a team dedicated to financial wellbeing and client success. If you're looking to make a meaningful impact in a supportive environment, this role could be the perfect fit for you.

Benefits

Non-Contributory Pension – 10%

Parental Leave – 6 months full pay

28 days holiday entitlement plus bank holidays

Qualifications

• Experience in an administrative role within a corporate environment.
• Competent in using MS Office applications effectively.

Responsibilities

• Manage departmental inbox and respond to queries from the business.
• Monitor automated case selection model and review system exceptions.

Skills

Administrative Support

Customer Service Standards

MS Office

Strong Interpersonal Skills

Analytical Skills

Tools

MS Word

MS Excel

MS Outlook

Job description

Social network you want to login/join with:

Business Assurance Administrative Support Assistant, Cirencester

Client:

St. James's Place

Location:

Cirencester, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

630d73e92d73

Job Views:

25

Posted:

21.03.2025

Expiry Date:

05.05.2025

Job Description:

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients.

We look for people to join SJP to make an impact and to contribute to our culture which is based around long-term relationships, doing the right thing, and being the best version of ourselves.

Location: Cirencester Office

Workplace Type: Hybrid - This role requires 3-4 days a week in the office

Employment Type: 12 month Fixed-Term Contract

Seniority: Entry Level

This role will provide administrative support within the Business Assurance team, assisting with the oversight of automated system processes and supporting the Partnership by fielding queries on systems and their outcomes.

What you will be doing:

• Managing the departmental inbox by responding to queries from individuals around the business and redirecting them as appropriate.
• Monitoring the automated case selection model to ensure it is operating correctly and reviewing system exceptions.
• Reviewing Admin Centre queries on approved cases to support the processing of new business in an efficient manner.
• Providing clear and concise feedback and support to Partners where it is identified cases have been submitted incorrectly.
• Supporting the departmental telephone helplines, fielding queries from the Partnership and their support staff.
• Supporting archiving requirements and cataloguing archived cases.
• Completing ad hoc tasks as required.

We are looking for a candidate with:

• Experience in an administrative role and used to working to agreed customer service standards within a corporate environment.
• Competent in the use of MS Office, Word, Excel and Outlook.
• Confident in learning internal IT systems and processes.
• Ability to work on own initiative and use their own judgement when making decisions.
• Strong interpersonal and communication skills and the ability to build relationships with key stakeholders.
• Analytical skills to accurately review system behaviour and analyse results.

What's in it for you?

• Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
• Parental leave – 6 months full pay
• 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday

Flexible Working

We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation!

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

Reasonable Adjustments

We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustment(s) at any stage please let us know by emailing us at.