Receptionist / Administrator - Fixed Term Contract

Bupa; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider is seeking a Receptionist / Administrator for a 12-month fixed-term contract in Bristol. The role involves ensuring efficient reception and administrative activities, delivering exceptional customer service, and supporting healthcare operations. Ideal candidates will have experience in healthcare administration and strong customer service skills. The position requires flexibility in working hours, including evenings and weekends, to meet the needs of the clinic.

Benefits

25 days holiday (pro-rata)

Physical and mental health support services

Benefits allowance

Employee assistance programme

Workplace pension

Qualifications

• Experience in healthcare administration required.
• Customer-focused approach with excellent communication skills.

Responsibilities

• Greeting and supporting customers throughout their visit.
• Handling incoming queries via phone and email.
• Maintaining a well-presented reception area.

Skills

Customer service skills

Communication

Organisational skills

Attention to detail

Teamwork

Education

Experience in healthcare administration

Tools

MS Office

Job description

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Bupa Bristol Clinic BS1 3LG

Competitive Salary

7:00am - 19:30hrs.

Job Description

Receptionist and Administrator

Bupa Bristol Clinic BS1 3LG

12-month Fixed Term Contract – 40 hours per week

Competitive Salary

Weekdays, weekends, and evenings required between 7:00am - 19:30hrs.

We make health happen. Working in our UK support functions, you’ll play a key part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters, making a difference to the lives of our customers each day.

Role Overview

You will ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively. You will meet and greet customers, making them feel at ease and comfortable, and deliver exceptional customer service even under challenging circumstances.

Responsibilities include:

• Greeting and supporting customers throughout their visit, including checkout.
• Handling incoming queries via phone and email.
• Maintaining a well-presented reception area.
• Managing customer paperwork and clinical files.
• Processing results, invoices, and payments.
• Organising documents and supporting bookings.
• Managing post and generating correspondence.
• Monitoring and ordering supplies.

Key Skills / Qualifications

• Experience in healthcare administration.
• Customer service skills and a customer-focused approach.
• Proficiency in MS Office.
• Excellent communication and organisational skills.
• Attention to detail.
• Teamwork and proactive learning attitude.
• Knowledge of medical terminology (desirable).

Benefits

Our benefits support your health and wellbeing, including flexible working, family-friendly benefits, and a wellbeing programme. Additional benefits include:

• 25 days holiday (pro-rata).
• Physical and mental health support services.
• Benefits allowance.
• Employee assistance programme.
• Workplace pension.

Diversity and Inclusion

Bupa values diversity and is committed to an inclusive environment. We are a Level 2 Disability Confident Employer, offering fair treatment and reasonable adjustments during recruitment.

If you need this role in an alternative format, please email: [e-mail]

Application deadline: Thursday, 29 May

Additional Details

Time Type: Full time

Job Area: Administration

Location: Bristol