Receptionist / Administrator - Fixed Term Contract

Bupa; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider is seeking a Receptionist and Administrator for their Bristol Clinic. This role involves ensuring efficient reception and administrative activities, delivering exceptional customer service, and supporting patient care. The ideal candidate will have experience in healthcare administration and strong interpersonal skills. Join a dynamic team committed to making health happen while enjoying benefits like 25 days of holiday and a supportive work environment.

Benefits

25 days holiday per year

Access to wellbeing services

Fixed-term benefits allowance

Confidential employee assistance programme

Workplace pension

Qualifications

• Experience in administration within a healthcare environment.
• Strong customer focus and excellent communication skills.

Responsibilities

• Ensure all reception and administrative activities are carried out efficiently.
• Greet and welcome customers, supporting their journey throughout the centre.
• Process payments, invoices, and manage appointment bookings.

Skills

Customer service

Communication

Organization

Teamwork

Attention to detail

Education

Experience in administration within a healthcare environment

Tools

MS Office

Job description

Job Description:

Receptionist and Administrator

Bupa Bristol Clinic BS1 3LG

12-month Fixed Term Contract – 40 hours per week

Competitive Salary

Weekdays, weekends, and evenings required between 07:00am - 19:30hrs.

We make health happen.

Working in our UK support functions, you’ll play a key part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters and make a difference in the lives of our customers every day.

Role Overview

You will ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively. Alongside administrative tasks, you will meet and greet customers, making them feel at ease and comfortable. You will thrive on delivering exceptional customer service to adults and children, even under challenging circumstances.

You’ll help us make health happen by:

• Greeting and welcoming customers, supporting their journey throughout the centre, up to thorough checkout.
• Answering, screening, and forwarding incoming customer queries via phone calls, proactively managing the local mailbox and emails.
• Maintaining a well-presented reception and waiting areas.
• Ensuring customers have the correct paperwork for their visit, including appointment packs, clinical file preparation, and consent forms.
• Managing results effectively, including receiving, scanning, uploading, and following up with suppliers to ensure turnaround within the SLA.
• Updating customer details, managing arrivals, and handling appointment bookings, changes, and rescheduling.
• Processing payments, invoices, charges, and credit notes upon customer departure.
• Organising documents to ensure quick turnaround, working in date order and prioritising deadlines.
• Assisting with bookings of mammograms and MSK referrals where applicable.
• Handling incoming and outgoing post, including collecting, opening, dating, and distributing.
• Generating letters as required.
• Monitoring stocks and ordering goods when necessary.
• Processing invoices and delivery notes following Bupa policies.

Key Skills / Qualifications needed for this role:

• Experience in administration within a healthcare environment.
• Customer service experience with a strong customer focus.
• Proficiency in MS Office packages.
• Excellent interpersonal, written, and verbal communication skills.
• Strong organisation and time management skills.
• Attention to detail.
• Teamwork skills and ability to collaborate effectively.
• Proactive attitude and willingness to learn.
• Knowledge of Medical Terminology (desirable).

Benefits

Our benefits are designed to support your health and wellbeing. Viva, our global wellbeing programme, covers mental, physical, financial, social, and environmental aspects. We support flexible working and offer family-friendly benefits.

Joining Bupa in this role includes:

• 25 days holiday per year, pro-rata.
• Access to services supporting your physical and mental wellbeing.
• Fixed-term benefits allowance.
• Access to our confidential employee assistance programme.
• Workplace pension.

Diversity and Inclusion

Bupa is committed to fair assessment based on merit and qualifications. We celebrate diversity and foster an inclusive environment. We are a Level 2 Disability Confident Employer, offering interviews to every disabled applicant meeting the role’s minimum criteria and providing reasonable adjustments during recruitment.

If you need this information in an alternative format, please email: [e-mail]

The application deadline is Thursday, 29 May.

Time Type: Full time

Job Area: Administration

Location: Clinic & Dental - Bristol