GP Practice Receptionist & Admin (Temp to Perm)

The Methodist Church in Britain; Torquay; On-site; GBP 19,000 - 23,000; Full time

Job summary

Croft Hall Medical Practice is seeking a Receptionist/Administrator to act as the first point of contact for patients and the clinical team. The role focuses on managing the appointment system, handling calls and e-requests, and signposting patients to the right services.

The position is temporary with a view to permanent, and a job share may be considered. Experience in a GP practice and EMIS is desirable but not essential.

Qualifications

• GCSE level or equivalent is required.
• Clear, polite telephone manner and good communication skills.
• Proficient with Office applications and Outlook; EMIS experience is desirable.

Responsibilities

• Act as central point of contact for patients and clinical team.
• Maintain and monitor the appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer calls and handle callers' requests appropriately.
• Signpost patients to the correct service and liaise with teams and external agencies.
• Enter and update patient information and documents in records.

Skills

Clear telephone manner

Office skills

Outlook

Data entry

Education

GCSE level or equivalent

Tools

EMIS

Job description

Croft Hall Medical Practice is seeking a Receptionist/Administrator to act as the first point of contact for patients and the clinical team. The role focuses on managing the appointment system, handling calls and e-requests, and signposting patients to the right services.

The position is temporary with a view to permanent, and a job share may be considered. Experience in a GP practice and EMIS is desirable but not essential.