Receptionist/Administrator

Operose Health Ltd; Silver End; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Annual leave 27 days plus bank hols (p

Learning management system access

Annual formative clinical assessments

Car benefit scheme — EVs

Cycle to work scheme

Travel season ticket loans

Discount cards

Employee wellbeing services

Job summary

Operose Health Ltd invites applications for a Receptionist/Administrator at Silver End Surgery. The role is 20 hours per week (Mon, Tue, Thu, Fri) with a salary of £25,838 (£13.25/hour).

The post supports front-desk activities, patient record keeping, and coordination with the primary care team. NHS experience is welcome but not essential; basic PC skills are required, including Word and Excel.

Qualifications

• Reception or customer care experience is essential.
• Excellent communicator, both spoken and written.
• Basic PC skills including Word, Excel and email.

Responsibilities

• Responding to patient queries and liaising with the wider primary care team; manage appointment requests and signpost patients to services; maintain patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescription requests.
• Using other information systems to support efficient workflow processes.

Skills

Reception or customer care experience

Excellent communicator (spoken and wri

Tools

Word

Excel

Email

Job description

Job details

Job title: Receptionist/Administrator

Location: Silver End Surgery

Salary: £25,838 (£13.25 per hour)

Hours: 20 (Monday, Tuesday, Thursday and Friday)

Company Culture & Values

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring: We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious: Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful: Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence: We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans.
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.