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Operose Health Ltd; Coventry; Presencial; GBP 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

27 days annual leave

Cycle to work scheme

Travel season ticket loans

Discount cards

Employee wellbeing services

Resumo da oferta

Operose Health Ltd is recruiting for a friendly Reception/Customer Care role in Coventry. You will respond to patient queries, manage appointment requests, signpost services and keep patient records confidential within our primary care team.

The ideal candidate has excellent communication skills, basic PC skills (Word, Excel and email) and a willingness to follow established processes. NHS experience is welcome but not essential.

Qualificações

• Reception or customer care experience is essential.
• Excellent communicator, both spoken and written.
• Must have basic PC skills such as Word, Excel and email.

Responsabilidades

• Responding to patient queries and liaising with the primary care team.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support workflow.

Conhecimentos

Reception experience

Customer care

Communication skills

Basic PC skills

Ferramentas

MS Word

MS Excel

Email

Descrição da oferta de emprego

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description:

How we’ll support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.