Receptionist/Administrator

HCRG Care Group; Chelmsford; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

27 days annual leave plus bank holiday

Learning management system access

Opportunities to specialise and grow

Cycle to work scheme

Travel season ticket loans

Discount cards

Employee wellbeing services

Job summary

Operose Health, a provider delivering local primary care at scale, is seeking a Receptionist/Administrator for Sutherland Lodge Surgery. You will support access, outcomes and patient experience by managing appointments, handling patient records and communications, and contributing to efficient front-desk operations.

The role requires strong communication skills, basic IT proficiency, and adherence to NHS data security standards.

Qualifications

• Reception experience and excellent communication, both spoken and written.
• Basic PC skills: Word, Excel and email.
• Ability to follow processes and maintain data security.
• NHS experience welcomed but not essential.

Responsibilities

• Respond to patient queries and liaise with the primary care team to manage appointments and signpost services.
• Emailing, scanning and coding clinical correspondence.
• Process prescription requests.
• Utilise information systems to support efficient workflows.

Job description

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Job Introduction

Job title: Receptionist/Administrator

Location: Sutherland Lodge Surgery

Hours: 37.5

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

The Ideal Candidate

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

About The Company

We provide local primary care, at scale

Operose Health delivers primary care to over 700,000 registered patients, across 82 locations in 16 ICB areas. We have over 250,000 attendances at our urgent care centres and support some of the most vulnerable people through our specialist GP surgeries.

Our clinical model of localised delivery allows services to concentrate on local health needs, priorities and connections - whilst benefitting from the regional and centralised support that scale provides.

We transform communities and reduce heath inequality

Our patients are our partners and we are committed to empowering and supporting them to lead healthier lives. We use patient feedback, our innovative data systems and scale to adapt services to meet local need, reduce health care inequality and drive integration within our neighbourhoods.

We have a unique offering in the NHS

Through our reach, innovative data systems, scale and determination, we have the capability and insight to support the NHS with access and delivery challenges.

We care about our patients, our people, our communities and neighbourhoods, and the future of primary care. We are led by our values and are a trusted provider in the NHS.