Central Team Administrator

Operose Health Ltd; London Borough of Newham; Vor Ort; GBP 87.000 - 106.000; Vollzeit

Benefits dieser Stelle

Car benefit scheme (electric vehicles)

Cycle to work scheme

Travel season tickets

Discount cards

Wellbeing program (yoga videos + app)

Annual leave 27 days + bank holidays

Zusammenfassung

Operose Health Ltd is seeking a Central Team Administrator to support reception and primary care admin tasks at Carpenters Practice. The role involves handling patient queries, appointment requests, and maintaining confidential records, using Word, Excel, and email daily.

You will also assist with scanning, coding clinical correspondence and processing prescription requests, while working with multiple information systems to keep workflows efficient and compliant.

Qualifikationen

• Reception or customer care experience is essential, with strong written and spoken communication.
• Basic PC skills: Word, Excel and email.
• Ability to follow processes and maintain data security.
• NHS experience is welcome but not essential.

Aufgaben

• Respond to patient queries and liaise with the primary care team; manage appointment requests and signpost services while maintaining patient records and confidentiality.
• Email, scan and code clinical correspondence.
• Process prescriptions requests.
• Use other information systems to support efficient workflow processes.

Kenntnisse

Reception / customer care

Word

Excel

Email

Data security

NHS experience (welcomed)

Tools

Word

Excel

Email

Jobbeschreibung

Job title:Central Team Administrator

Location:Carpenters Practice

Salary:£24,960.00

Hours:37.5 per week

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description

How we’ll support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme – specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.