Read more

NHS Jobs; Silver End; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Car benefit scheme (EV)

Cycle to work scheme

Travel season ticket loans

Discount cards

Employee wellbeing services

Job summary

Operose Health is seeking a Receptionist/Administrator for Silver End Surgery. You will handle patient queries, manage appointment requests, and maintain confidential patient records to support smooth front-desk workflow.

The ideal candidate has reception or customer care experience and basic PC skills (Word, Excel, email). NHS experience is welcome but not essential. 27 days annual leave and benefits are included.

Qualifications

• Reception or customer care experience is essential and strong communication skills are required.
• Basic PC skills including Word, Excel and email are expected.
• NHS experience is welcome but not essential.

Responsibilities

• Respond to patient queries and liaise with the primary care team.
• Manage appointment requests and signpost patients to services.
• Maintain patient records and ensure data confidentiality.

Skills

Reception experience

Customer care

Basic PC skills

NHS experience

Tools

Word

Excel

Email

Job description

Job title:Receptionist/Administrator Location:Silver End Surgery Salary: £25,838 (£13.25 per hour) Hours:20 (Monday, Tuesday, Thursday and Friday) Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities

Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality. Emailing, scanning and coding clinical correspondence. Processing prescriptions requests. Utilising other information systems to support efficient workflow processes.

Ideal Candidate

Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential.

Package Description

27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.

• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.