Receptionist/Administration Assistant

Bristol NHS Foundation Trust; Weston-super-Mare; On-site; GBP 21,000 - 29,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking an Outpatient Receptionist/Administration Assistant at Weston General Hospital for a 12-month fixed-term contract. You will manage appointments, maintain patient records and provide a friendly, efficient reception service to patients and visitors.

Your role supports patient pathways and works with clinical colleagues to ensure smooth outpatient clinics and high-quality care. NHS experience is valued.

Qualifications

• GCSE English and Maths at grade C or above.
• Administration, customer service or business admin qualification.
• Previous clerical or administrative experience.
• NHS experience is desirable.

Responsibilities

• Provide a professional, welcoming reception for patients and visitors.
• Check in patients attending outpatient appointments.
• Book, cancel and amend appointments per policies.
• Prepare clinics and manage clinic lists for efficient service.
• Maintain accurate patient records in electronic systems.
• Handle enquiries by phone, email and in person.

Skills

Reception skills

Excellent communication

IT skills

Education

GCSE English and Maths

Admin/Customer service qualification

Tools

Microsoft Office

Job description

Main area Administration Grade Band 2 Contract Fixed term: 12 months (37.5) Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 387-WD2856-LMH

Employer Bristol NHS Foundation Trust Employer type NHS Site Weston General Hospital Town Weston-super-Mare Salary £25,272 pa Salary period Yearly Closing 10/09/2026 23:59

Band 2

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview

We are looking for an enthusiastic and highly organised Outpatient Receptionist/Administration Assistant to join our busy Outpatient Department for a 12 month fixed- term contract or secondment opportunity.

As the first point of contact for patients, relatives, carers and visitors, you will provide a professional, welcoming and efficient reception and administrative service, helping to create a positive experience for everyone attending our services. You will play a vital role in supporting patient pathways, managing appointments, maintaining accurate patient records and ensuring the smooth day-to-day operation of outpatient clinics.

Working closely with clinical and administrative colleagues, you will contribute to the delivery of high-quality, compassionate and patient-centred care whilst supporting national and local performance standards. This is an excellent opportunity for someone with strong communication, customer service and administrative skills who enjoys working in a fast-paced healthcare environment.

Please note that this vacancy may close earlier than the advertised closing date if we receive a high volume of applications.

Main duties of the job

The successful candidate will:

• Provide a professional and friendly reception service for patients, relatives, carers and visitors.
• Welcome and check in patients attending outpatient appointments.
• Book, cancel and amend appointments in line with Trust policies and procedures.
• Prepare clinics and manage clinic lists to support efficient service delivery.
• Maintain accurate patient records using Trust electronic systems.
• Process clinic attendance outcomes, cancellations and DNA information.
• Respond to telephone, email and face-to-face enquiries in a timely and professional manner.
• Liaise with clinicians, nurses, GPs and other healthcare professionals to support patient care.
• Ensure patient demographic information is accurate and up to date.
• Monitor waiting areas and support patients throughout their outpatient journey.
• Handle confidential information in accordance with Information Governance and Data Protection requirements.
• Work flexibly as part of the wider administrative team to meet service needs and support continuous improvement initiatives.

Working for our organisation

Bristol NHS Foundation Trust (BFT) is one of the largest NHS organisations in the South West, with over 28,000 staff delivering more than 160 clinical services across multiple hospital locations. Weston General Hospital provides high-quality healthcare services to the people of North Somerset and surrounding communities.

As part of our Outpatient Department, you will play an important role in delivering an excellent patient experience. Working across outpatient reception areas, you will help ensure clinics run efficiently, patients feel welcomed and supported, and administrative processes are completed accurately and professionally.

At BFT, our values are at the heart of everything we do. We are committed to delivering compassionate, patient-centred care whilst creating an inclusive and supportive environment where colleagues can develop and thrive. We welcome applications from people of all backgrounds and are committed to building a workforce that reflects the communities we serve.

Joining our Outpatient team offers the opportunity to work alongside dedicated colleagues who are committed to providing high-quality care and excellent service to patients and their families.

Detailed job description and main responsibilities

The full job description, person specification and main responsibilities for this role can be found in the attached Job Description document.

The Outpatient Receptionist/Administration Assistant will provide a comprehensive reception and administrative support service across outpatient reception areas at Weston General Hospital, ensuring patients, relatives and visitors receive a professional, welcoming and efficient service.

The post holder will support the smooth running of outpatient clinics through the effective management of appointments, patient records, clinic administration and reception duties, whilst maintaining the highest standards of customer service, confidentiality and data quality.

Applicants are encouraged to read the attached Job Description and Person Specification carefully, which provide full details of the duties, responsibilities and requirements of this post.

Person specification

Skills and Abilities

• Excellent telephone and reception skills
• Excellent verbal and written communication skills
• Ability to prioritise competing demands and manage a busy workload.
• Ability to remain calm and professional when dealing with difficult or sensitive situations
• Good IT skills, including Microsoft Office applications.
• Ability to work effectively both independently and as part of a team
• Ability to communicate effectively with patients, relatives, colleagues and healthcare professionals
• Excellent attention to detail and accurate data entry skills
• Flexible approach to work and changing service demands.
• Commitment to confidentiality and information governance
• Knowledge of RTT pathways and patient administration systems.

Personal Qualities

• Professional, caring and patient-focused approach.
• Commitment to delivering excellent customer service
• Flexible and adaptable attitude

Qualifications

• Educated to GCSE, Grade C or above (or equivalent) in English language and Maths E
• Administration, customer service or business administration qualification.

Knowledge and Experience

• Previous clerical or administrative experience.
• Previous reception or customer service experience
• Experience of dealing with members of the public.Experience of maintaining accurate records and data
• Previous NHS experience
• Experience working in a healthcare environment
• Experience using electronic patient record or patient administration systems

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

IMPORTANT:

Please note that if you apply for a position with this Trust, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date.

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Address People & Transformation Division
North Bristol NHS Trust
Southmead Hospital
BS10 5NB
Telephone [phone]