Patient Services Receptionist & Admin Assistant

Cardiff and Vale University Health Board; Sherborne; On-site; GBP 20,000 - 23,000; Full time

Job summary

Yeatman Hospital is seeking a proactive receptionist to join the Outpatient Reception and Administration team. The role involves covering the main Reception desk, arranging and updating patient appointments, managing enquiries in person and by phone, and supporting related clerical tasks for local clinic services.

Successful candidates will have NVQ Level 2 or equivalent, strong IT skills with MS Office, and a collaborative approach to ensure smooth clinic operations within Dorset HealthCare’s

Qualifications

• NVQ Level 2 or equivalent level of knowledge of office procedures; previous experience in a comparable role
• Previous experience in a customer/public focused environment; competency in use of IT and ability to adapt to new systems
• Demonstrable experience of using Microsoft Office including Word and Excel; ability to prioritise and be an excellent team player

Responsibilities

• Cover Main Reception desk and manage patient appointments
• Handle outgoing clinics and respond to patient enquiries in person and by telephone
• Maintain office supplies via e-procurement systems; process clinic change notifications as directed by line manager
• Share skills and knowledge with colleagues to maintain best practice

Skills

Customer service

IT competency

Microsoft Office

Prioritisation

Team player

Education

NVQ Level 2 or equivalent

Tools

Word

Excel

Job description

Yeatman Hospital is seeking a proactive receptionist to join the Outpatient Reception and Administration team. The role involves covering the main Reception desk, arranging and updating patient appointments, managing enquiries in person and by phone, and supporting related clerical tasks for local clinic services.

Successful candidates will have NVQ Level 2 or equivalent, strong IT skills with MS Office, and a collaborative approach to ensure smooth clinic operations within Dorset HealthCare’s