Receptionist/Administrator

Si Recruitment; Darlington; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading automotive service provider is seeking a proactive Car Service Desk Receptionist to enhance customer experience. In this role, you'll be the first point of contact, managing appointments and ensuring effective communication about repairs while fostering a welcoming atmosphere.

Qualifications

• Previous experience in a receptionist or customer service role (automotive industry a plus).
• Proficient with basic computer systems and booking software.

Responsibilities

• Greet customers in a professional and friendly manner.
• Schedule service appointments and manage the daily calendar.
• Communicate service updates and repair estimates.

Skills

Communication

Organisational

Interpersonal

Multitasking

Job description

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Are you passionate about customer service and have a love for the automotive industry? We’re looking for a friendly, organised, and proactive Car Service Desk Receptionist to join our dynamic team!

About the Role

As the first point of contact for our customers, you will play a key role in delivering exceptional service. You'll handle service bookings, provide updates on repairs, and ensure every customer has a smooth and positive experience from drop-off to pick-up.

Key Responsibilities

Greet customers in a professional and friendly manner

Schedule service appointments and manage the daily calendar

Communicate service updates and repair estimates

Liaise with technicians and parts departments

Process payments and handle invoicing

Maintain accurate records and customer files

Answer phone calls and respond to enquiries promptly

What We’re Looking For

Previous experience in a receptionist or customer service role (automotive industry a plus)

Excellent communication and interpersonal skills

Strong organisational and multitasking abilities

Proficient with basic computer systems and booking software

A positive attitude and team-player mindset