Receptionist/Administrator

NHS; Bishop Auckland; On-site; GBP 20,000 - 25,000; Part time

Job summary

Join a leading healthcare provider as a Receptionist/Administrator at Woodview Medical Practice. The role entails managing patient interactions, coordinating appointments, and providing administrative support in a friendly team environment. Ideal candidates are motivated individuals with communication skills and a willingness to learn, ideally with experience in primary care settings.

Qualifications

• GCSE level or equivalent required.
• Experience of working in an administrative/reception role sought.
• AMSPAR Qualification preferred.

Responsibilities

• Receive and assist patients in accessing appropriate services.
• Deal with patient enquiries, manage appointments, and ensure smooth reception service.
• Enter patient information accurately into the system.

Skills

Communication skills

Ability to work as part of a team

Knowledge of IT systems

Education

Educated to GCSE level or equivalent

AMSPAR Qualification

Tools

SystmOne

Microsoft Office

Job description

An opportunity has arisen for a Receptionist/Administrator to join our team at Woodview Medical Practice.

The successful candidate should have experience in a similar role or be motivated and keen to learn, together with excellent communication skills.

Training will be offered.

Experience working within Primary Care and SystmOne would be an advantage.

The post is for maternity cover initially at 17 hours, with a view to a reduced number of permanent hours.

Maternity shift pattern includes;

Monday 8.30am - 12.30pm

Thursday 2pm - 6pm

Friday 8.30am - 1.30pm

Main duties of the job

Duties include dealing with patients by telephone and face to face projecting a positive and friendly image to patients and other visitors to the practice.

The job includes significant amount of multi-tasking with the ability to be compassionate and empathetic.

The successful candidate will be flexible and reliable with the ability to work under pressure to compliment our experienced and dedicated team.

About us

We are a dispensing practice of 2,600 patients with sites at both Cockfield and Staindrop. We are a small team working in a positive rural practice with a good work ethic and patient centred approach.

Job responsibilities

Job summary:

Receive,assist and care navigate patients in accessing the appropriate service orhealthcare professional in a courteous, efficient and effective way.

Providegeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone.

Job responsibilities:

• Ensure an effective and efficientreception service is provided to patients and any other visitors to thepractice.
• Deal with all general enquiries,explain procedures and make new and follow-up appointments.
• Using your own judgement andcommunication skills, ensure that patients with no prior appointment butwho need urgent consultation are seen in a logical and non-disruptivemanner.
• Care navigation signpost patientsto the most appropriate services.
• Explain practice arrangements andformal requirements to new patients and those seeking temporary cover, andensure procedures are completed.
• Receive and make telephone calls asrequired. Divert calls and takemessages, ensuring accuracy of detail and prompt appropriate delivery.
• Liaise with patients and pharmaciesto resolve issues with medications.
• Enter patient information on to thecomputer as required ensuring clear and concise detail.
• Ensure that all new patients areregistered onto the computer system promptly and accurately, ensuringpatients are invited for a new patient medical where appropriate.
• Enter patient-relateddocuments onto their medical record using read codes as agreed by theclinical team. These may be received via post or electronically via emailor SystmOne.
• Action emails, tasksand other forms of communication received in to the practice.
• Sendreferral letters and other communications to specialists and externalhealthcare providers.
• Coordinatingreferrals to specialists and other healthcare services as directed by the GPs.
• Providecover for colleagues in the event of sickness and shortage which may involvechanging times/days of shifts.
• Assisting in the preparation and distribution ofmedical reports and summaries

Person Specification

Qualifications

• Educated to GSCE level or equivalent.
• AMSPAR Qualification.

Other requirements

• Ability to maintain confidentiality.
• Flexibility to work outside contracted working hours.
• Full UK Driving license and own transport due to location.

Experience

• Experience of working in an administrative/reception role.
• Experience of working with the general public.
• Experience of working in a GP Practice.
• Experience of working in primary care.
• Experience of using SystmOne.

Skills and Knowledge

• Ability to work as part of a team and build relationships.
• Knowledge of IT systems, including ability to use Microsoft Office packages.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.