Therapy Services Administrator - Maternity Cover

Priory Group; Greater London; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free on-site parking

Birthday Holiday - extra day off

Enhanced maternity pay

Contributory pension scheme

Flexible benefits including gym access

IPD sponsorship

Leadership & management development

Long service award

Refer a friend bonuses

Job summary

Priory Hospital Roehampton is seeking a Therapy Services Administrator on a fixed-term full-time basis. Based at Roehampton, you’ll support day-to-day operations, manage calls and mail, and help maintain a welcoming environment for patients and staff.

You’ll join a compassionate team within Priory Hospital Roehampton, a specialist centre for mental health and addiction care, with strong transport links and supportive development opportunities.

Qualifications

• Organised and professional administrator with experience in handling inquiries and directing to the right department.
• Strong communication skills essential for interacting with patients, colleagues and external organisations.
• Capable of managing telephone duties, mail handling and front-desk duties with a friendly, efficient approach.

Responsibilities

• Answering phone calls and signposting callers to appropriate departments.
• Redirecting and handling mail.
• Maintaining a clean, professional reception area.

Skills

Organised

Professionalism

Strong communication

Customer service

Administrative experience

Job description

Therapy Services Administrator - Maternity Cover

Department: Site Support Roles

Employment Type: Fixed Term - Full Time

Location: Priory Hospital Roehampton

Compensation: £27,946 / year

Description

Priory Hospital Roehampton

£27,946

Full Time - 37.5 hours

Priory Hospital Roehampton has an opportunity for a Therapy Services Administrator to join our team.

Priory Hospital Roehampton is a specialist centre for mental health conditions and addictions.

Conveniently located in Roehampton, Priory Hospital Roehampton benefits from excellent public transport links, including rail and bus services.

What you'll be doing

You'll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn't involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

• Answering phone calls and dealing with any queries that may arise whilst also signposting the caller in the right direction to respective departments
• Redirecting and handling mail
• Ensuring the Reception area is maintained to a clean, tidy and professional standard

You can find additional information in the attached job description.

What you'll bring to the role

Essential for the role

We are looking for an organised and professional Administrator with previous administrative experience to join our team. You'll provide efficient administrative support, confidently manage incoming telephone calls, respond to enquiries with a professional and friendly approach, and ensure queries are directed to the appropriate person or department. Strong communication skills are essential, as you'll work closely with patients, colleagues, managers and external organisations, delivering excellent customer service and building positive working relationships throughout.

What we will give you in return

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Free on-site parking
• Birthday Holiday - your birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.