MEDICAL RECEPTIONIST/ADMINISTRATOR

NHS; London; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading healthcare provider seeks a Medical Receptionist/Administrator to support a dedicated team. This role involves managing patient interactions, appointment systems, and administrative tasks in a busy practice environment. The ideal candidate will have strong interpersonal skills, be IT proficient, and ideally possess previous experience in a similar role.

Qualifications

• Previous reception/admin experience preferred.
• Customer service skills are desirable.
• Experience in a GP practice is preferred.

Responsibilities

• Ensure confidentiality and direct patients.
• Manage appointment systems and surgeries.
• Deal with patient enquiries and manage records.

Skills

Interpersonal skills

Admin skills

IT skills

Education

Education to GCSE standard or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

We require a Medical Receptionist/Administrator Mon-Fri 08:00am - 14:00pm with initiative, drive, strong interpersonal, admin and IT skills. Previous reception/admin and/or customer service skills are desirable. Join our happy and dedicated team providing quality care to a diverse population.

Main duties of the job

• Ensuring confidentiality
• Receiving and directing patients
• Running appointment system, surgeries and clinics
• Taking messages and details of visit requests
• Dealing with patient enquiries e.g. test results
• Registering new patients following practice policy
• Managing document management and online consultations
• Generating repeat prescriptions
• Familiar with EPS and online requests
• Ad hoc duties as required by the Practice

About us

An exciting opportunity has arisen in an award-winning and progressive Training Practice with 14 Doctors and a patient list of 16,000. Your role as a Medical Receptionist/Administrator will be supported by a team of enthusiastic, multi-disciplinary and friendly staff.

Job responsibilities

• Ensuring confidentiality
• Receiving and directing patients
• Running appointment system, surgeries and clinics
• Taking messages and details of visit requests
• Dealing with patient queries e.g. test results
• Registering new patients following practice policy
• Removing patient records
• Managing document management and online consultations
• Accepting and logging deliveries
• Following daily reception rota
• Generating repeat prescriptions
• Familiar with EPS and online requests
• Scanning letters and patient correspondence
• Using computer as directed
• Using software packages e.g: Microsoft Word, Excel and PowerPoint
• Liaising with hospitals; arranging ambulance transport for patients, scans or outpatient appointments
• Opening post and distributing; leaving private and confidential marked post in PM tray
• Attending meetings and courses as required
• Checking and maintaining stocks of forms and stationary
• Maintaining beverages/washing up and general tidiness of the premises
• Ensuring the practice is fully vacated and all end-of-day checks are carried out
• Receiving and checking deadlines to meet practice targets
• Photocopying, scanning and filing
• Preparing and participating in CQC inspections
• Providing secretarial support including typing
• Supporting admin team and practice manager
• Performing ad hoc duties as required

Person Specification

Qualifications

• Education to GCSE standard or equivalent

Experience

• Reception or customer service experience, booking/appointment management, administration and clerical experience, managing multiple clinics, working in a busy environment, proven time management, good interpersonal skills, team working
• Experience in a GP practice preferred

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to verify any criminal convictions.