Medical Administrator / Receptionist - Citydoc Medical

European LifeCare Group; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in London seeks a Medical Administrator/ Receptionist to manage front desk operations at a busy clinic. The ideal candidate will ensure a smooth flow of patients, provide high standards of customer service, and assist with administrative tasks. The role requires excellent communication skills and the ability to work independently in a team environment. Enjoy benefits including pension contributions and generous annual leave.

Benefits

Pension - 5% employer contribution

VIVUP - Supermarket & High Street Discounts

Blue Light Card - Supermarket & High Street Discounts

25 days annual leave

Qualifications

• Minimum of grade 'C' in both English and Maths.
• Must manage workload without supervision.
• Desirable: Must be able to drive.

Responsibilities

• Act as first point of contact for patients.
• Manage front desk operations and assist patients.
• Book appointments using the appointments database.

Skills

Excellent communication

Organisational skills

Assertiveness

Team player

Critical thinking

Education

GCSE level education or equivalent

Job description

Medical Administrator / Receptionist - Citydoc Medical, London

Client:

European LifeCare Group

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

a58f6841e2a0

Job Views:

12

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

European LifeCare Group is one of Europe's largest independent provider of travel clinics and public vaccination programmes.

Founded in 1998, today European LifeCare Grouphas specialist clinics covering most ofDenmark, the Netherlands, Swedenand the UK, where the company trades under a number of brands, includingDanske Lægers Vaccinations Service, Vaccination UK,London Travel Clinic, Citydoc, Resecentrum vaccinationer,Mediprevent, Vaccinaties Op Reis and PreventVaccins.

European LifeCare Group also works for both the Danish and English National Health Service as a contracted service provider of immunisation programmes in schools and national influenza vaccination programmes.

ABOUT US:

Citydoc Medical are part of the European lifecare group.

European LifeCare Group is one of Europe's largest independent provider of travel clinics and public vaccination programmes. Founded in 1998, today European LifeCare Group has specialist clinics covering most of Denmark and the UK.

Our mission is to fight disease and save lives by making prevention and treatment easy, accessible and safe.

JOB DETAILS:

Job title:MedicalAdministrator / Receptionist

Contract:37.5 hours per week

Working Hours:Monday to Saturday between 8:00am - 20:00pm. (7.5 hour shift)

BENEFITS:

Pension - 5% employer contribution based on qualified earnings.

VIVUP - Supermarket & High Street Discounts & Employee Assistant Programme.

Blue Light Card - Supermarket & High Street Discounts.

25 days annual leave.

JOB PURPOSE:

The post holder is responsible for being the first point of contact for patients. Managing the front desk operations, ensuring a smooth flow of patients and maintaining a high standard of customer service.

KEY RESPONSIBILITIES:

• Act as a Receptionist for Clinics.
• Set up reception ready for the clinic and greet and assist patients.
• Deal with transactions and take payments for retail purchases.
• Reconciling the till, check that all registration forms have been scanned on the database, all vaccine recalls are set up and GP letters are complete.
• Retrieve and file patient records while maintaining high standards of confidentiality and data protection for all travel clinic patients.
• Maintain high standards of customer care for all travel clinic users at all times.
• Book appointments using the appointments database.
• To carry out any duties as cover for other clerical and/or reception staff as necessary (i.e., during holiday/leave).
• Undertake other duties commensurate with the level of this position
• Comply with Company policies & procedures

EXPERIENCE/SKILLS:

• GCSE level of education or equivalent with a minimum of grade ‘C’ in both English and Maths.
• Prioritise and manage own workload without supervision.
• Assertive, team player and critical thinker.
• Excellent communication skills – both verbal and written.
• Must be able to drive (Desirable).
• Excellent organisational skills.

European LifeCare Group is committed to providing equal opportunities to all applicants, regardless of race, religion, sex, origin, age, disabilities, genetic information, marital status, gender identity or expression, or any other characteristic protected by law.

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Created on 22/06/2025 by TN United Kingdom