Bank Administrator/Receptionist

NHS; Epsom; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading healthcare provider in Epsom is seeking a dedicated Bank Administrator/Receptionist to provide essential administrative support. This full-time position requires excellent organizational skills and experience in managing schedules, communications, and documentation to ensure the smooth running of the reception area, starting ASAP until January 2026.

Qualifications

• Minimum of 1 year working in an administrative role.
• Experienced in Microsoft Office (Excel, Word, Outlook etc.).

Responsibilities

• Coordinate and schedule clinic and patient appointments.
• Manage and process referrals and discharge documentation.
• Handle email correspondence and prepare letters and reports.

Skills

Microsoft Office

General Administration

Education

NVQ Level 3 in Business Admin

Job description

Surrey and Boarders NHS Foundation Trust are looking for a Bank Administrator/Receptionist to join their team .

You act as the main admin resource for the team, processing referrals, letters and other communications effectively to aid with the smooth running of the reception area and provide efficient administrative support for team members.

Location: Horizon, 28 Upper High Street, Epsom, Surrey KT17 4QJ

This is a ASAP start date until January 2026. Full time (37.5 hours per week), Monday - Friday.

Main duties of the job

Coordinate and schedule clinic and patient appointments using the appropriate digital systems

Manage and process referrals, ensuring they are directed to the correct clinician and entered accurately into the system

Handle discharge documentation and update all relevant records accordingly

Manage email correspondence effectively, responding or forwarding as appropriate

Prepare letters and reports as dictated or provided by clinical staff

Accurately record and transcribe minutes from team meetings

Scan, label, and upload documents to the patient's digital record

Assist colleagues in setting up meeting or consultation rooms as needed

Monitor inventory levels and raise purchase requests for office supplies, equipment, and services including interpreters

Refer to the attached job description.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We provide support to a population of 1.3 million across 140 services. We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organizations who provide services and support people who use services and carers.

Job responsibilities

• Professionally respond to telephone enquiries, taking and delivering accurate messages in a timely manner
• Perform general administrative duties such as typing, photocopying, scanning, printing, and laminating

Book rooms for clinics, meetings, or other departmental use upon request

Person Specification

Qualifications

• NVQ Level 3 in Business Admin or equivalent experience (3 years)

Experience

• Minimum of 1 years working in an administrative role
• Experienced in Microsoft Office (Excel, Word, Outlook etc.)
• S1 knowledge if possible, although training can be given

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.