Receptionist/Administrative Assistant

NHS; Wallingford; On-site; GBP 24,000 - 26,000; Full time

Job summary

NHS is hiring a Receptionist/Admin Assistant for Wallingford Community Hospital. This role involves ensuring the efficient functioning of reception services and supporting administrative tasks. Ideal candidates are organized and proactive, equipped to enhance the community hospital operations while delivering exceptional support to patients and staff.

Benefits

27 days annual leave plus bank holidays

27 days annual leave, rising to 33 days with continuous service

NHS discounts across various retailers

Excellent opportunities for career progression

Access to individual and Trust-wide learning

Employee Assistance Programme

Mental Health First Aiders available

Staff accommodation options

Qualifications

• Proficiency in Microsoft Office suite (Word, Outlook, Excel, Teams).
• Experience in an office environment, preferably NHS.
• Compassionate and effective communication skills.

Responsibilities

• Provide a friendly reception service ensuring smooth operations.
• Handle administrative tasks including emails, calls, and filing.
• Manage hospital databases and electronic patient records.

Skills

Compassion

Communication

Self-motivation

Initiative

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Proficiency in Microsoft Outlook

Proficiency in Microsoft Teams

Education

GCSE level or equivalent

Job description

Are you passionate about positively impacting the wellbeing of patients, service providers, service users, and staff within the Community?

If so, we have an opening for you to join the Admin Team at Wallingford Community Hospital.

We are looking for a highly motivated and organized individual to join our team as a Receptionist/Admin Assistant. In this role, you will support the efficient functioning of our community hospital facilities, working closely with a dedicated team to ensure seamless operations. Your contributions will be vital to our mission of providing exceptional administration support to our community.

Please note interviews will be held face-to-face at the Wallingford Centre.

Main duties of the job

• Provide a polite and welcoming reception service to hospital visitors, ensuring smooth and efficient running of the reception area
• Respond promptly to queries, manage phone calls, and handle referrals within team guidelines
• Perform various administrative tasks including responding to emails, taking and recording messages, filing, photocopying, and scanning, while adhering to Trust procedures and protocols
• Develop a thorough knowledge of databases and computer systems used, ensuring accurate reflection of hospital activity, including competence on the electronic patient record system (EMIS)
• Manage incoming mail (both electronic and post), date stamp, distribute, and redirect as required in line with service guidelines

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Job responsibilities

What we need from you:

• Proficiency in Microsoft Word, Outlook, Teams and Excel.
• Self motivation and the ability to work independently, while also demonstrating initiative and suggesting improvements to the service.
• Compassion, care, creativity and excellent communication skills.

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Person Specification

Qualifications

• Educated to GCSE level or equivalant

Communication

• Able to communicate effectively with different audiences, including patients, their relatives and other staff.

Experience

• Proven experience of working in an office environment.
• Previous NHS experience or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,625 to £25,674 a yearPer annum | Pro rata