Receptionist & Admin Assistant

YMCA England & Wales; High Wycombe; On-site; GBP 22,000 - 26,000; Full time

Job summary

YMCA England & Wales is seeking a Front-of-House Customer Service professional in High Wycombe. You will provide supportive administration and excellent customer service in a friendly hostel environment. The role offers training opportunities, employee assistance programs, and various benefits to enhance your career.

Benefits

Additional leave up to 5 days

Paid training opportunities

Free Employee Assistance Programme

Employer contributory pension scheme

Health and wellbeing opportunities

Qualifications

• Passion for providing excellent front-of-house customer service.
• Strong administrative skills.
• Ability to work as part of a team.

Responsibilities

• Provide a high quality front of house service to residents, visitors, and staff.
• Process cash and card transactions for bookings.
• Assist with front of house administration tasks.

Skills

Customer Service

Administrative Skills

Cash Handling

Communication

Job description

This is a Permanent , Full Time vacancy that will close in 25 days at 23:59 BST .

The Vacancy

Do you have a passion for providing excellent front-of-house customer service combined with strong administrative skills?

Would you enjoy working in a hostel where homeless and vulnerable people are supported to achieve independence?

Do you want to be part of a friendly team?

We promise that your work with us will be valued and that you will be treated with respect.

We may interview candidates on a rolling basis, so please don't delay applying!

Location and travel: High Wycombe. Ownership of a car would be beneficial (though not essential) since public transport is limited.

Benefits:

Here at OneYMCA, we take pride in looking after our colleagues, as we know our people are the driving force behind our success. Therefore, alongside competitive pay and a fulfilling and supportive work environment, we offer various staff benefits including:

• Opportunity to accrue additional leave, up to 5 days
• Many learning and career development opportunities, with paid and tailored training
• Free Employee Assistance Programme 24/7 including access to counselling and GP services
• Employer contributory pension scheme
• Good maternity and paternity leave
• Compassionate leave
• Health and wellbeing opportunities
• Opportunities to volunteer with different parts of the organisation through Mission 25 program
• Employee Discount scheme on brands, travel, groceries and more

Be part of a user-friendly, responsive reception service providing a high quality front of house service to residents, visitors and staff.

Process cash and card transactions for residents, visitors, course bookings.

Be responsible for front of house administration assistance, including post, phone, emails.

Maintain and update the housing management software and records.

Provide good quality, efficient and effective administration support to the Housing team.

Before applying, please read the job description for a full understanding of the role. If you are reading on a third-party website, please browse to the vacancy listing for this role on One YMCA's website where you will find this document.

We may interview on a rolling basis, so please don't delay applying.

When applying, please state your notice period or the earliest date you could start.

This post requires an Enhanced DBS check.

This is a Full Time role.

Hours per week: 37.5

Working Pattern: Shifts between 0800 - 2200 hours on a rota which will including weekend working
This is a Full Time role.
Hours per week: 37.5
Working Pattern: Shifts on a rota between 0800 - 2200 including weekends and some bank holidays

About Us

One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.

Our dedicated Housing teams provide safe, affordable places to live that feel like home and focus on community spirit and togetherness. Our approach to support is based on strengths, and our residents are always at the core of their own support plans. The support they receive reflects their aspirations to access education, training, employment and volunteering, their future housing needs, and addresses any physical and mental wellbeing needs. Our aim is to empower residents to gain the tools and skills that enable stability, independent living, promising futures, and connection to their communities. Currently, we provide housing services and supported living across 12 different districts in Hertfordshire, Bedfordshire and Buckinghamshire and we are actively recruiting new staff to help even more vulnerable people in the community, changing and saving their lives!

One YMCA are known for the delivery of the Dynamic pathway to independence. The dynamic pathway to independence is a seamless, continuous movement towards independence with each resident a journey which is planned out on a person centric basis towards full independence, which is split into 5 distinct phases.

We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.

We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.

These include:

Community HUBs hosting a range of activities and meeting space hire

Family support through a network of children’s and family centres covering Hertfordshire and Bedford

Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children

Independent sexual violence services across Bedfordshire, Luton and Hertfordshire

Domestic abuse perpetrator reform programmes across Bedfordshire

Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund

Our Values

We champion RESPECT so everyone can belong

We show COMPASSION so everyone can contribute

We inspire GROWTH so everyone can thrive

• Health Cash Plan

Covers healthcare expenses from optical and dental care to therapy treatments. Shared pot for children included.

• EAP & Doctorline

Confidential help and advice line (24 hours) on medical, legal, and domestic issues.

• Rewards & Discounts

Special offers from hundreds of leading online and high street retailers & Discounts on gym memberships.

• Birthday and Wellbeing day off

One day additional leave day for every year of service up to 5 days.

• Leave & Support

Support for your child, IVF treatment, and through challenging times.

Training & Development with a clear pathway for you to grow.