Receptionist/Administration Assistant

T Hafan; Sully; On-site; GBP 18,000 - 23,000; Part time

Benefits offered by this job

Holiday allowance 30 days + BH

Group Pension 5%

Life assurance

Employee wellbeing support

24/7 online GP access

Healthcare cash plan

Cycle to work scheme

Tech, mobile and will writing schemes

Gym discounts

Free parking

Job summary

Ty Hafan is seeking a Receptionist/Admin Assistant to join our hospice administration team. You will be the first point of contact for children, families, visitors and professionals, delivering a warm, empathetic front-of-house experience while handling confidential administrative tasks.

You will support the Care Services Administration Manager, manage a busy reception, and provide accurate admin support across clinical and non-clinical teams to help us deliver high-quality hospice care.

Qualifications

• Friendly, compassionate and highly organised individual.
• First point of contact for children, families, visitors and professionals.
• Able to communicate sensitively in a hospice environment.
• Proactive, adaptable and able to prioritise a varied workload.

Responsibilities

• Support Care Services Administration Manager to provide a compassionate and efficient front-of-house service.
• Greet visitors, families and professionals and provide empathetic assistance.
• Maintain high standards of confidentiality and administrative accuracy.
• Provide admin support across clinical and non-clinical teams.

Skills

Friendly and compassionate

Organisational skills

Communication skills

Confidentiality

Reception experience

Job description

We have a great opportunity for a receptionist/administrator to join our hospice administration team....

About the role

The Receptionist/Admin Assistant will support the Care Services Administration Manager to provide a compassionate and efficient front-of-house service, ensuring all visitors, families, and professionals are greeted and supported with empathy, while maintaining high standards of confidentiality and administrative accuracy. The role is required to deliver high-quality administrative support across clinical and non-clinical teams, contributing to the effective and compassionate delivery of hospice services for children and their families.

About you

We are looking for a friendly, compassionate, and highly organised individual to join our team as a Receptionist/Admin Assistant. As the first point of contact for children, families, visitors, and professionals, you will have a warm and welcoming approach, with the ability to communicate sensitively and professionally in a hospice environment.

You will be confident in managing a busy reception area while providing accurate and efficient administrative support to both clinical and non-clinical teams. With excellent attention to detail, strong organisational skills, and a commitment to maintaining confidentiality, you will help ensure the smooth delivery of high-quality hospice services.

The successful candidate will be proactive, adaptable, and able to prioritise a variedworkload, whilst remaining calm under pressure. You will be a supportive team player who builds positive relationships with colleagues and demonstrates empathy, kindness, and professionalism in every interaction

Please see the attached job description and person specification for more information.

This role is based onsite at our Hospice and is for three days Monday-Wednesday.

Our Benefits:

• Holiday entitlement of 30 days plus Bank Holidays (pro-rata to hours & contract length)
• Group Personal Pension Scheme with an employer contribution of 5%
• Life assurance- death in service benefit
• Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
• Unlimited access to a 24/7 online GP as well as a range of other health experts
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
• Cycle to work scheme
• Technology, mobile phone and will writing schemes
• Discounted gym membership and shopping discounts
• Free secured parking.

Ty Hafan’s ambition

is that when a child’s life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.

AtTŷHafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families’ homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition – we know that everyone plays a huge part in making sure that no family faces their child’s short life alone.

Our Vision:

A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose:

No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.

Our Values:

At Tŷ Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.

Tips for candidates

– all applications and interviews will be assessed using the person specification included within the job description. Please see attached candidate pack for further guidance.

Our recruitment system will automatically time out after 120 minutes of inactivity. To ensure your application is submitted successfully, we recommend either saving your progress as you go or preparing your responses in a Word document and copying them into the application form.

Please note this role is subject to the outcome of aenhanced DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance.

TŷHafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.

Visa sponsorship is not available for this position. Applicants must have and maintain the legal right to work in the UK for the full duration of their employment contract.

Please note:we may close the vacancy earlier should sufficient applications be received.

Interviews to take place 16th October 2026

Agencies need not apply.

For any queries regarding the role, please email [e-mail]