Hospice and Client Services Administrator - Harrogate

North Yorkshire Hospice Care; Harrogate; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension 9%

Family leave

Annual leave

Staff discount

Job summary

North Yorkshire Hospice Care is seeking a Hospice and Client Services Administrator on a fixed-term maternity cover basis. Location: Harrogate with hybrid working, supporting clinical and client-facing teams with booking, records management and day-to-day administration.

You will need strong organisational skills, excellent communication, and experience with MS Office 365, handling confidential information with tact and empathy. Training and safeguarding processes are part of the role.

Qualifications

• Excellent communication skills and high level of accuracy and attention to detail.
• Confident using Microsoft Office 365 including Word, Excel, and databases.
• Ability to prioritise workload, work under pressure and use own initiative.
• Experience in administration, customer service and telephone-based roles would be beneficial.

Responsibilities

• Appointment booking, referral and discharge processing.
• Managing patient records and databases.
• Monitoring email inboxes and contacting patients/clients by telephone.
• Providing general administrative support to keep services running smoothly.

Skills

Communication

Microsoft Office 365

Data handling

Telephone support

Organised

Tools

Microsoft Word

Excel

Databases

Job description

Hospice and Client Services Administrator - Harrogate, Crimple House Hornbeam Park Avenue, £27,394.10

Employment Type

Fixed Term

Application Start Date

08-09-2026

Application End Date

29-09-2026

State/County

North Yorkshire

HG2 8NA

Country

United Kingdom

Work Style

Hybrid

Care

Category

Administration

Position

Administrative assistant

Experience

See Job Description

Description

Hospice and Client Services Administrator
Fixed term Contract (Maternity Cover)
Location: Hybrid / Saint Michaels Hospice, Crimple House,Hornbeam Park Avenue,Harrogate,HG2 8NA
Hours: 37.5 hours over a flexible 7 day rotation
Salary: £27,394.10 per annum
Closing date: 29th September 2026 (the advert may close early if we receive a sufficient number of suitable applications)
Brand: Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s

Do you want to be part of an organisation that makes a real difference to our local communities? Our family of services including Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s Hospice provide vital support to people when they need it most. Our vision is of a community where everyone gets the care they need, want and deserve You can help make that a reality.

We are an independent charity powered by local communities. Every day, we help to improve quality of life for people living with terminal illness, bereavement and mental health concerns, because our belief is that no one should suffer. Our incredible teams work together to make this happen.

About the role

You’ll provide a high-quality administration service supporting our clinical and client-facing teams. Your role will include appointment booking, referral and discharge processing, managing patient records and databases, monitoring email inboxes and speaking with patients and clients by telephone. You’ll also provide general administrative support, helping our services run smoothly and ensuring patients and clients receive a professional and compassionate experience.

About You

We’re looking for an organised and adaptable administrator with excellent communication skills and a high level of accuracy and attention to detail. You’ll be confident using Microsoft Office 365, including Word, Excel and databases, and comfortable managing confidential and sensitive information. You’ll be able to prioritise your workload, work under pressure and use your own initiative, while communicating with tact and empathy, particularly when supporting people who may be distressed. Experience in administration, customer service and telephone-based roles would be beneficial, along with a genuine interest in supporting the work of North Yorkshire Hospice Care.

How we look after you

• We put people first in all that we do, which includes our own team
• Wellbeing and resilience support with a dedicated team by your side
• Flexible and hybrid working for many roles
• A supportive and caring environment
• Opportunities to grow, develop and progress, with culture of lifelong learning
• Benefits include 9% employer pension contribution, enhanced family leave and pay, generous annual leave, staff discount on our online shop, shopping and lifestyle discounts platform.

Our values

• We put the people who use our services at the heart of everything we do
• We are caring and compassionate
• We are personal and supportive in our approach
• We engage positively
• We are responsive
• We are driven to do better
• We are fair
• We are professional
• We work collaboratively
• We are accountable

Living out our values

• Our behaviour framework puts our values in the context of our everyday work. See what this includes at saintmichaelshospice.org/behaviour-framework
• We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation. As part of our commitment to equality, diversity and inclusion, we collect and monitor EDI data of applicants to help us ensure that our policies and procedures are effective in promoting equality. The information you provide in the Equality, Diversity, and Inclusion section of the application form will have no bearing on your application, it is only used for diversity monitoring and is not visible to hiring managers.
• We believe that children, young people and adults should never experience abuse of any kind. Our safer recruitment and safeguarding processes help protect those accessing our services. Please see our safeguarding statement on our website: saintmichaelshospice.org/safeguarding-statement
• If you require any support or adjustments to be able to apply for this role, please let us know by emailing [e-mail]
• We will need to complete satisfactory pre-employment checks before appointing you. These include but are not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. We will cover the cost of these.

Don’t quite meet the requirements for this role? We’d still love to hear from you, please get in touch via [e-mail] to discuss other opportunities across our family of services.

PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who require sponsorship to work in the UK.

North Yorkshire Hospice Care has a duty to protect those who receive our support. Roles within our organisation are exempt from the Rehabilitation of Offenders Act 1974. All applicants aged 16 or over who are offered employment will be subject to a Disclosure and Barring Service (DBS) check before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, and convictions. Applicants will not be discriminated against due to convictions and cautions, but will be considered on their merit. Should a successful candidate have any convictions or cautions, the nature of the position and the circumstances and background of the offences will determine if it is possible to proceed with the appointment.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).

Equality, Diversity, and Inclusion

Date of Birth*

Sexual Orientation*

Do you consider yourself to have a disability, impairment or condition?*

Do you have caring responsibilities?*

Do you look after or care for someone with long term physical or mental ill health caused by disability or age (not in a paid capacity)?*

Other Attachment

Upload CV/Resume*

* PDF format preferred. To upload multiple files, select all at once (Hold CTRL or SHIFT when selecting)

By submitting your application, you consent to North Yorkshire Hospice Care processing your personal data for the purposes of recruitment, in accordance with the UK General Data Protection Regulation (UK GDPR) and our applicant information notice: recruitment applicant information notice- view on our website . Your data will be stored securely and only used for recruitment and selection purposes. We are committed to protecting your privacy and will not share your data with third parties without your consent, unless legally required to do so.