Deputy Shop Manager (Whitchurch)

Tŷ Hafan; Cardiff; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

Pension scheme

Holiday entitlement

Life assurance

Induction and development

Employee assistance program

24/7 online GP

Healthcare cash plan

Cycle to work

Discounted gym

Retail bonus

Job summary

Tŷ Hafan is seeking a dedicated Deputy Shop Manager for our Whitchurch shop in Cardiff, working 22.5 hours across three days. The role focuses on supporting the Shop Manager to maximise income, manage stock, merchandising, Gift Aid processes and delivering outstanding customer service.

You will lead volunteers and staff, uphold high shop standards, ensure compliance and promote our values within the community, helping the shop thrive and raise vital funds for our charity.

Qualifications

• Retail or customer facing experience.
• Ability to meet shop targets and KPIs.
• Strong organisational skills and attention to detail.
• Ability to lead volunteers and work with staff.
• Compassionate, professional and friendly communication.

Responsibilities

• Support the Shop Manager to maximise income and contribution.
• Oversee stock management and visual merchandising.
• Manage Gift Aid processes and shop standards.
• Deliver excellent customer service and shop compliance.
• Lead and develop volunteers and staff, promote values.

Skills

Retail experience

Customer service

Commercial awareness

People leadership

Organisation

Flexibility

Job description

Vacancy type

Paid Vacancy

Function

Retail

Location

Cardiff - Whitchurch

Salary

£15,488 per annum (£25,813 FTE)

Contract type

Fixed term

Contract length

Fixed Term Contract for 12 months.

Contract hours

Part time

Weekly hours

22.5 hours per week / (3 days) Monday to Saturday

Closing Date

04/10/2026

Ref No

1113

We have a fantastic opportunity for an enthusiastic and passionate Deputy Shop Manager, who loves working with people, to work 22.5 hours per week (3 days) on a Fixed Term Contract for 12 months.

Located in Whitchurch, our well-established shop is friendly and is at the heart of the local community.

About the shop:

Whitchurch is one of our most unique shops, with a vibrant vintage feel that attracts a loyal and diverse customer base. The shop's success is built on the passion, energy, and dedication of its fantastic volunteer team, who are at the heart of everything we do. This is an exciting opportunity to lead a well-established shop with a strong community presence, develop creative retail concepts, and help maximise the funds raised for our charity in a rewarding and inspiring environment.

The trading times are Monday to Saturday 9am-5pm.

About the role:

As a Deputy Shop Manager you’ll also support the Shop Manager to maximise the income and contribution of the shop, by meeting agreed KPIs and overseeing all aspects of day‑to‑day operations, including stock management, visual merchandising, Gift Aid processes, maintaining excellent shop standards and delivering excellent customer service.

The role involves leading and developing a team of staff and volunteers and ensuring procedural compliance, while promoting Tŷ Hafan’s values and acting as an ambassador within the local community. The Deputy Shop Manager also contributes to wider charity initiatives, maintains strong communication with central teams, and supports the organisation’s income‑generation goals by ensuring a commercially effective, safe, and welcoming shop environment.

You will be required to work 3 days per week Monday to Saturday 9.00am to 5.00pm.

About you:

We are looking for someone with retail or customer facing experience who is able to support the Shop Manager in delivering targets and objectives. You will be able to demonstrate commercial awareness, strong organisation skills, a drive to provide excellent service and share responsibility for the performance of the shop.

You enjoy working with people and can quickly build positive relationships and demonstrate compassion for customers, volunteers, colleagues, and the local community. You’re personable, professional and bring warmth and enthusiasm to every interaction.

As well as supporting the Shop Manager with the day to day running of the store, you will lead by example and motivate and grow the volunteer team who are crucial in supporting in the running of the shop, and help create a positive, inclusive and fun team culture.

You have a keen eye for detail and a natural flair for creating an inviting, commercial shop floor. You’re comfortable working at pace, managing multiple tasks, and adapting to the needs of the day - whether that’s supporting volunteers, helping to move and process stock, or stepping onto the till to drive sales and Gift Aid.

You’re flexible, reliable and ready to take ownership when needed - confident in making decisions, following procedures, and keeping the shop safe, compliant and running smoothly. You’re also passionate about the role charity retail plays in sustainability, community engagement and raising vital funds.

The benefits of working for Tŷ Hafan include:

• Group Personal Pension Scheme with an employer contribution of 5%
• Annual holiday entitlement of 25 days (rising to 27 with service) ,plus Bank Holidays (based on FTE).
• Life Assurance (Death in Service benefit)
• A comprehensive induction plan and learning and development opportunities
• Employee assistance program, which provides a range of free services including counselling, financial and legal support
• Unlimited access to a 24/7 online GP as well as a range of other health experts
• Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
• Cycle to work scheme, technology and mobile phone benefit
• Discounted gym membership and shopping discounts (including 25% of all purchases from any Ty Hafan Retail shop).
• Retail bonus scheme (subject to Shop Performance)

About our Retail department:

Tŷ Hafan currently has 17 charity shops, geographically spread from Cardigan in the west of Wales to Cwmbran in the east. Our dedicated Retail team plays a key role in raising essential funds to enable Tŷ Hafan’s care provision through our hospice and community programmes which support life-limited children and their families in Wales. We strive to be an innovative, supportive, and agile team, working to collectively deliver ambitious goals.

Our retail network raises money for the Charity from the sale of donated goods (mainly clothing, bric‑a‑brac and household goods) to the general public, a small amount of bought‑in ‘new’ goods, and the sale of tickets for the charity’s ‘Crackerjackpot’ weekly lottery. Income is also generated from cash donations, gift aid on donated goods and the sale of waste clothing and household goods to recycling merchants. Each salaried Shop Manager is supported by 1 or 2 salaried Deputies and a team of volunteers.

AboutTŷ Hafan’s ambition:

When a child’s life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.

At Tŷ Hafan we are experts at caring for children with life‑shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families’ homes. We understand that the needs of each child and their family is unique and we know that caring for a child with a life‑shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition – we know that everyone plays a huge part in making sure that no family faces their child’s short life alone.

Our Vision:

A Wales where every child with a life‑shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose:

No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child’s short life, at end of life, through bereavement and beyond.

Our Values:

At Tŷ Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.

Please see the attached job description and person specification for more information.

For general queries about this position, please contact Carmel Scott (HR Partner) on 02920 532 245 or [e-mail].

Tips for candidates

– all applications and interviews will be assessed using the person specification included within the job description. Please see attached candidate pack for further guidance.

Our recruitment system will automatically time out after 120 minutes of inactivity. To ensure your application is submitted successfully, we recommend either saving your progress as you go or preparing your responses in a Word document and copying them into the application form. This will help you avoid losing any information in case of an unexpected timeout.

Please note this role is subject to the outcome of an Enhanced DBS (Disclosure and Barring Service) check, two satisfactory references and pre‑employment medical clearance.

Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.

Visa sponsorship is not available for this position. Applicants must have and maintain the legal right to work in the UK for the full duration of their employment contract.

Please note:we may close the vacancy earlier should sufficient applications be received.

Agencies need not apply.

Closing Date: Sunday 27th September 2026

Interview Date: 13th October 2026

In this role, you will at timeshave sole responsibility for the running of the store, which will involve lone working. We also sell age restricted goods. Due to this, unfortunately, we are unable to recruit anyone for this role who is under the age of 18