Receptionist/Administration Assistant

Tŷ Hafan; Sully; On-site; GBP 15,000 - 16,000; Part time

Benefits offered by this job

Holiday entitlement 30 days + Bank Hol

Group Pension 5%

Life assurance

Wellbeing support

24/7 online GP

Healthcare Cash Plan

Cycle to work

Discounts

Free parking

Job summary

Ty Hafan in Sully, Wales, is seeking a friendly Receptionist/Admin Assistant to deliver compassionate front‑half house service and essential admin support across clinical and non‑clinical teams. The role is fixed-term and part‑time (22.5 hours across Mon–Wed) for six months.

You will greet visitors, families and professionals, handle confidential information with care, maintain accurate records and help ensure the hospice delivers high‑quality care to children and families.

Qualifications

• Experience in front‑of‑house reception and admin support.
• Ability to communicate sensitively in a hospice environment.
• Strong organisational skills with attention to confidentiality.

Responsibilities

• Greet visitors, families and professionals with empathy.
• Provide high‑quality administrative support to clinical and non‑clinical teams.
• Maintain confidentiality and accuracy in records and communications.

Skills

Organised

Empathetic

Front‑of‑house

Administrative support

Confidentiality

Job description

Vacancy type: Paid Vacancy

Function: Governance & Quality

Location: Hospice - Sully

Salary: £14,871-£15,299 (depending on experience) (FTE - £24,785-£25,499)

Contract type: Fixed term

Contract length: 6 months

Contract hours: Part time

Weekly hours: 22.5 hours across Monday, Tuesday, Wednesday

Closing Date: 07/10/2026

Ref No: 1117

About the role

The Receptionist/Admin Assistant will support the Care Services Administration Manager to provide a compassionate and efficient front-of-house service, ensuring all visitors, families, and professionals are greeted and supported with empathy, while maintaining high standards of confidentiality and administrative accuracy. The role is required to deliver high-quality administrative support across clinical and non-clinical teams, contributing to the effective and compassionate delivery of hospice services for children and their families.

About you

We are looking for a friendly, compassionate, and highly organised individual to join our team as a Receptionist/Admin Assistant. As the first point of contact for children, families, visitors, and professionals, you will have a warm and welcoming approach, with the ability to communicate sensitively and professionally in a hospice environment.

You will be confident in managing a busy reception area while providing accurate and efficient administrative support to both clinical and non-clinical teams. With excellent attention to detail, strong organisational skills, and a commitment to maintaining confidentiality, you will help ensure the smooth delivery of high-quality hospice services.

The successful candidate will be proactive, adaptable, and able to prioritise a varied workload, whilst remaining calm under pressure. You will be a supportive team player who builds positive relationships with colleagues and demonstrates empathy, kindness, and professionalism in every interaction.

This role is based onsite at our Hospice and is for three days Monday-Wednesday.

Our Benefits:

• Holiday entitlement of 30 days plus Bank Holidays (pro-rata to hours & contract length)
• Group Personal Pension Scheme with an employer contribution of 5%
• Life assurance- death in service benefit
• Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
• Unlimited access to a 24/7 online GP as well as a range of other health experts
• Healthcare Cash Plan - claim back the cost for appointments and treatment such as dental, optical or physio
• Cycle to work scheme
• Technology, mobile phone and will writing schemes
• Discounted gym membership and shopping discounts
• Free secured parking.

Ty Hafan's ambition is that when a child's life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.

At Ty Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families' homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition - we know that everyone plays a huge part in making sure that no family faces their child's short life alone.

Our Vision

A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.

Our Purpose

No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the child's short life, at end of life, through bereavement and beyond.?

Our Values

At Ty Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.