Reception & Admin Assistant – Frontline Patient Services

Allscreens Nationwide Ltd; West Bromwich; On-site; GBP 19,000 - 23,000; Full time

Job summary

Birmingham Community Healthcare NHS foundation Trust is seeking a receptionist to deliver high-quality front desk support at the Lodge Road site. You will greet patients and the public, answer queries, direct visitors, and manage patient administration tasks with accuracy.

Key duties include handling calls, maintaining documentation, ordering supplies, and ensuring the reception area remains clean and compliant with health and safety policies.

Qualifications

• High standard of personal and professional skills required.

Responsibilities

• Receive and welcome members of the public, patients and visitors in a courteous and professional manner.
• Direct and redirect incoming calls to the appropriate person or department.
• Provide administration duties at Band 2 level as required by the Manager.
• Undertake reception duties to ensure the area is tidy and presentable.
• Process post, scanning and filing, and keep records up to date.

Skills

Communication skills

Customer service

Telephone handling

Tools

Patient administration system

Job description

Birmingham Community Healthcare NHS foundation Trust is seeking a receptionist to deliver high-quality front desk support at the Lodge Road site. You will greet patients and the public, answer queries, direct visitors, and manage patient administration tasks with accuracy.

Key duties include handling calls, maintaining documentation, ordering supplies, and ensuring the reception area remains clean and compliant with health and safety policies.