GP receptionist/administrator

Allscreens Nationwide Ltd; Swindon; On-site; GBP 18,000 - 24,000; Full time

Job summary

Allscreens Nationwide Ltd is seeking a courteous and efficient receptionist to support a Primary Care Practice in Swindon. You will greet patients, manage appointments, handle telephone inquiries and pass on accurate information to the wider healthcare team.

The role involves updating patient records, processing repeat prescriptions with the pharmacy team, and maintaining a tidy, compliant reception area while upholding strict confidentiality.

Responsibilities

• Greet and register patients and visitors at the reception desk.
• Answer queries from patients and visitors to the practice at reception desk.
• Answer telephone calls promptly, dealing with requests from patients, other healthcare professionals and companies contacting the surgery.
• Record information onto patient records within our clinical system.
• Make appointments as required, take messages, answer or redirect queries, and pass on accurate and complete information.
• File and retrieve paperwork as required.
• Provide administrative support to process repeat prescriptions with the pharmacy team.
• Input, allocate and scan data accurately onto clinical systems.
• Initiate contact with patients, colleagues and external healthcare agencies as necessary.
• Keep the reception area tidy and free from obstructions or clutter.
• Support the smooth running of the practice as part of the wider administrative and reception team.
• Health & Safety: promote and support the health, safety and wellbeing of patients, staff and visitors.
• Report incidents or unsafe practices immediately.
• Ensure confidentiality of information and share only with authorised personnel.

Job description

The post holder will provide a courteous, efficient and effective reception service to all patients, members of the public, staff and other professionals visiting or contacting the Practice. The post holder will ensure effective and timely communication with all members of the Primary Healthcare Team and will carry out all associated administrative tasks in line with Practice policies, with particular attention to confidentiality at all times.

Key Tasks & Responsibilities

Reception & Patient Contact

• Greet and appropriately mark patients as arrived for their appointments.
• Answer queries from patients and visitors to the practice at reception desk.
• Answer telephone calls promptly, dealing with requests from patients, other healthcare professionals and companies contacting the surgery.
• Recording information onto patient records within our clinical system.
• Making appointments as required, take messages, answer or redirect queries, and pass on accurate and complete information.

Administration

• File and retrieve paperwork as required.
• Provide administrative support to process repeat prescriptions with the pharmacy team.
• Input, allocate and scan data accurately onto clinical systems.
• Initiate contact with patients, colleagues and external healthcare agencies as necessary.

General Duties

• Keep the reception area, notice boards and leaflet dispensers tidy and free from obstructions or clutter.
• Support the smooth running of the practice as part of the wider administrative and reception team.

This list is not exhaustive and is intended to reflect the core elements of the role. Primary Care is a continually evolving environment, and the post holder will be expected to adapt to reasonable changes in duties that remain consistent with the job summary.

Health & Safety

The post holder is expected to promote and support the health, safety and wellbeing of patients, staff and visitors as outlined in the Practice Health and Safety Policy.

• Report any incidents, concerns or unsafe practices immediately.
• Ensure that their own actions do not put others at risk.

Confidentiality

In carrying out their duties, the post holder will have access to confidential information relating to patients, staff and the business of the Practice. All such information must be treated as strictly confidential. Confidential information must only be shared with authorised personnel involved in patient care or practice operations. Any breach of patient confidentiality may result in disciplinary action, including dismissal.