Receptionist

Wide Way Medical Centre; Greater London; On-site; GBP 21,000 - 28,000; Full time

Job summary

Wide Way Medical Centre in Greater London is looking for a caring receptionist to join our front of house team. You will greet patients, answer calls, manage the appointment system and provide general support to the multidisciplinary team.

You will handle data entry into patient records, process requests, signpost to the right service and assist with administrative tasks to keep the reception running smoothly.

Responsibilities

• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to requests from patients, team members and external agencies
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Direct requests for information to the administrative team
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested

Job description

Wide Way Medical Centre has an exciting opportunity for a caring and enthusiastic individual who enjoys working with patients at front of house as a receptionist. The individual will be joining a team of receptionists to deliver core reception services at the practice which includes meet and greet at the desk and answering phone calls to ensure the patients needs are met. To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

The following are the core responsibilities of the Receptionist.

• a. Maintain and monitor the practice appointment system
• b. Process personal, telephone and e-requests for appointments
• c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• d. Signpost patients to the correct service
• e. Initiating contact with and responding to, requests from patients, team members and external agencies
• f. Clinically code data on EMIS Web
• g. Photocopy documentation as required
• h. Data entry of new and temporary registrations and relevant patient information as required
• i. Input data into patients healthcare records as necessary
• a. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
• b. Manage all queries as necessary in an efficient manner
• c. Carry out system searches as requested
• d. Maintain a clean, tidy, effective working area at all times
• e. Monitor and maintain the reception area and notice boards
• f. Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the Receptionist may be requested to:

• a. Partake in audit as directed by the audit lead
• b. Support administrative staff, providing cover during staff absences
• c. Action incoming emails and correspondence as necessary
• d. Scan patient related documentation and attach scanned documents to patients healthcare records
• e. Complete opening and closing procedures in accordance with the duty rota
• f. As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
• g. Order and monitor stationery supplies
• h. Produce, maintain and participate in the receptionist rota for lunch and out of hours cover
• a. Deputise for the Patient services lead during periods of absence
• b. Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
• c. Identify and provide team training where required
• d. Support in producing and maintaining the duty rota
• e. Support the Practice Manager with all Patient Participation Group related matters
• f. Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room