Receptionist - Access

Leeds Teaching Hospitals NHS Trust; Sefton; On-site; GBP 10,000 - 40,000; Full time

Job summary

An innovative and creative healthcare environment is seeking a dedicated Receptionist to join the Access team at Southport District General Hospital. This role involves managing patient registrations, booking appointments, and performing essential administrative duties. With a focus on professional development, the position offers an opportunity to thrive in a supportive setting that values quality patient care. If you possess excellent keyboard skills, strong communication abilities, and a passion for helping others, this is your chance to make a difference in the community. Join a team committed to providing Five Star Patient Care and enjoy the satisfaction of contributing to a vital healthcare service.

Benefits

Professional Development Opportunities

Supportive Work Environment

Innovative Department

Access to Training Programs

Qualifications

• Excellent keyboard and communication skills are essential.
• Experience working in an office setting is required.

Responsibilities

• Manage patient registrations and appointments accurately.
• Provide courteous telephone service and resolve appointment issues.
• Assist with general administrative tasks and maintain records.

Skills

Keyboard Skills

Communication Skills

Telephone Skills

Ability to Work Independently

Office Experience

Tools

Hospital Patient Administrative System (Careflow)

Medway System

EDMS System

Job description

We are looking to recruit a Receptionist within the Access team at Southport District General Hospital for Maternity cover.

Previous applicants need not apply.

The post holder will be responsible for the registration of patients, booking patient appointments, general reception duties, and any other administration duties.

The learning and development opportunities are vast; we consider the department to be an innovative and creative environment.

Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received; you are therefore advised to apply at your earliest convenience.

You should have excellent keyboard skills, knowledge of the Hospital Patient Administrative System (Careflow), and some experience working within an office setting. Good communication and telephone skills, as well as the ability to work independently, are also essential.

We can offer you:

Excellent opportunities for professional development supported by our own programmers tailored to meet your needs.

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

KEY DUTIES

The post holder will be responsible for:

1. Ensuring that all patients attending for an out-patient clinic will be managed effectively and accurately at all times and all outcomes are completed daily following the appropriate work instructions.
2. Reconciling clinics within 24 hours ensuring all outstanding actions are completed.
3. Managing permanent and paper light health records, as well as scanning where necessary into the EDMS system following the appropriate work instructions.
4. Preparing patient records for clinic following the appropriate work instructions.
5. Collecting patient records at the end of clinic and communicating with the scanning team following the appropriate work instructions.
6. Checking all new patients’ overseas status on arrival at clinic.
7. Booking patients into the Medway System on arrival at clinic and ensuring all demographic data is checked and updated in notes and on Medway.
8. If patients' information changes, printing new ID labels and ensuring any old labels are destroyed confidentially.
9. Rebooking patients into further appointments or onto the relevant review lists.
10. Assisting with general administrative tasks including filing, photocopying, opening and sorting of incoming mail and processing in accordance with departmental procedures.
11. Providing a courteous and efficient telephone service to patients ensuring a timely response to telephone enquiries, escalating when necessary.
12. Resolving issues with patient appointments and escalating as necessary.
13. Accurate recording of information.
14. Training of staff within the boundaries of own skills and knowledge.
15. Taking personal responsibility for the quality of work undertaken and contributing towards service improvements.
16. Following the approved Standard Operating Procedures used in the Department (work instructions).
17. Using and maintaining resources efficiently and effectively.